Leonardo's Pizza — Restaurant in Gloucester

Horrible customer service. On Valentines Day my husband and I decided to order pasta dinners from here so neither one of us had to cook and chicken parm is his favorite!

We ordered delivery, I was told it would take an hour. An hour and a half later our food arrives (not a huge deal just frustrating). We sit down to eat and one meal is missing, I chased the delivery person down the road to make sure it wasn’t their mistake and it wasn’t, so I called the restaurant. The woman who picked up gave me attitude before I even said anything. She said they were closed (it was only 7:15 their website says they close at 8). Since they were closed I was told my only solution was to call back in 2 days (assuming they were closed on the Mon. Holiday) and get the second meal. No refund, No "I'm Sorry"

Despite us being starving after the long wait, one meal ended up being enough for 2 of us, so in the end it wasn’t a huge deal for us. I understand mistakes happen, however, with a million Italian places to go to in town I would pick another next time just to avoid the attitude I received when I was nicely asking for what I...

I’ve had really great food here in the past which makes this even more upsetting. I ordered well before their cutoff time (usually stop accepting delivery orders at 8:30, my order was placed around 7:20, getting my email confirmation at 7:23pm) I was given the ETA of 8:08pm for the delivery, but gave them some le way as they in the past have taken about an hour post order placement. Around 8:40pm I decided to call them to see if I could get an update on the delivery, as there were festivities going on downtown so I imagined they’d be running a bit behind. It rang about 3-4 times before I was sent to voicemail. I tried again a few minutes later, and after the ringing was greeted with loud dial-up type sounds before the line went dead. At this point it’s about 8:50 and I’m getting a bit desperate so I used their messaging app as a last ditch effort to get through to someone, with no answer. I waited outside until about 9:20 until I called it a quits and assumed they weren’t coming. I’ll be calling tomorrow in hopes to...

Exactly what you'd hope for walking into a local pizza shop. Clean, welcoming, and straight to the point. Warm slices and friendly faces are the first thing you see the second you enter.

They don't waste time on keeping the work out of sight. Backup stacks of refreshments next to a fully stocked refrigerator. Clean and well ordered kitchen. Clearly displayed food safety standards and Boxes stacked neatly near handful of tables. No frills is a big plus for a place like this in my opinion, especially when it translates to good prices and a menu with plenty of variety.

The stand out star was the old workhorse stand mixer in the back, clearly well maintained, and one of the working owners tending to the kitchen and pumping out orders himself. I only stopped by for a slice of cheese, and was impressed with the texture of the house made dough and well balanced ratio of cheese and sauce on the NY style slice.

Ill certianly be a...