Burger King — Restaurant in Goldsboro

Now hiring sign in parking lot. This should have been a sign to make a different dining choice, though I really wanted to try one of the new burgers advertised. The dining room was filthy. Not a single table was clean. All needed to be wiped. We found the one that was the least dirty and wiped it with napkins ourselves. The wait was longer than necessary for our food, then both orders were incorrect. I ordered a whopper melt with the caramelized onions, mayo, and ketchup. Mine was missing the onions. When I went to ask for the onions, the young lady behind the counter looked at me, then continued to do what she was doing (waiting on something from the cook, just standing there) vs. asking me how she could help me. The manager on duty finally made it to me and I asked for the onions. He instructed the same young lady who had ignored me to take my burger and have the cook add the onions, to which she did, only to be told by the cook, he didn't know where the onions were. The manager heard his comment and said if he was out there were some in the freezer. The manager had to stop what he was doing (sweeping) to go behind the grill to correct my order. My husband by this point had opened his double whopper to find it covered in cheese, which was not requested. The whoppers and double whoppers don't even come with cheese, unless it is requested. Again, the manager had to correct the order. The poor manager has incompetent staff and certainly does need to hire more help or invest in some robots. While we were there we saw him cleaning, taking orders (he also took ours) and having to cook, while others stood either watching or just simply walked off, as the cook had done when the manager had gone to correct our orders. Even after the correction to my husband's order, it still wasn't right. He had to pull off the tomato and onions he had requested be held off. We will likely not be returning to this location. They either need to get it together or close the doors for good. I felt sorry for...

This definitely used to be the better of the two BKs in town. But lately, quality is taking a plunge. There will routinely be mistakes in my order. Today alone, they made two.

In the first place, they didn't put any Buffalo sauce in the bag, despite the fact that I'd ordered it at the drive thru and the receipt even listed it. That was an easy fix. I went in and asked for some Buffalo sauce and got it.

I get home, and discover that the Rodeo CHEESE Burger that I had ordered (and which showed up on the receipt as a Rodeo CHEESE Burger) had no cheese on it.

Each of these could be forgivable mistakes, except that they KEEP happening. This is not the first time either of these mistakes have happened.

Service is terrible, too. There used to be some really positive and upbeat employees here, who spoke pleasantly and politely and made you feel welcome, and made you want to come back.

Now, every one is rude, monotone, and generally disinterested. And when I went back for my Buffalo sauce, the feeling I got was that I was being a bother. Nobody smiled. Nobody apologized for not putting it in the bag the first time.

I used to work at a Burger King 15-17 years ago. This would have been unacceptable back then.

EDIT: More than a year later, it's gotten worse. My last three orders all had mistakes. This one was the worst. Again, no cheese on a Rodeo CHEESEburger. Forgot my buffalo sauce again. Forgot BOTH french fries with my order. The milk shake was more like slush than frozen ice cream. There is no sense of professionalism or pride in their work here. From now on, I will go to the other BK in town. I'm never come back to this...

I came onto this Burger King to pick up my mobile order that contained a birthday cake pie and an 8-piece mozzarella sticks.

I haven't touched my food yet, so it doesn't get a review. My main issue is if you know that someone has ordered a birthday cake pie, why do you wait till they arrive to go into the back to get it? Mobile orders should be ready right then and there. Mobile orders shouldn't be still being put together. I was in a rush today and was not happy in having to wait for it when I ordered it 10 minutes before I got there.

Also, I understand that delivery orders get the bag stickers, but if I am there already to pick up the order, there is zero need for the sticker. It slows down the process of mobile orders.

Mobile orders mean that we don’t have time to wait in line, it means to be ready when we get there. I ordered this at 3:19, it should be done at around 3:25. Not 3:30.

Not happy with the service. Burger King,...