Spectrum Store — Local services in Goldsboro

If I could give zero stars I could. This company has given me the worst experience an internet provider possibly could. Let me tell you some of the experiences I’ve had with them:

On more than one occasion I have been double billed by them. They tell me “It’s no big deal, you just won’t pay next month!”, but I need that money THIS month. I’m almost certain that they do this intentionally to try and sneak some extra money from their customers because almost everyone I know that uses Spectrum has been double billed at least once.

They do not bill the same time of the month every month. This doesn’t sound like a big deal to some, but when you have automatic payment set up it can be a major pain. It leads me to believe that I’ve already paid, but then I’m charged unexpectedly on a later date screwing up my finances for that pay period.

When you go to cancel your plan with them, DO NOT put your equipment under a hold. I had my plan cancelled and was paying $5 a month to keep the equipment at my home as I had planned on using it after my move was finished. Spectrum terminated the hold early without telling me. When they don’t tell you that you owe them money, you don’t know you have to pay them. Instead of contacting me they immediately sent my information to a DEBT COLLECTION AGENCY. I plan on buying a car in a few months and now I’m going to take a massive hit to my credit because they couldn’t be bothered to contact me.

As if all of this wasn’t enough, their connection speeds are absolute garbage. I pay $80 a month for speeds that aren’t even half of what they advertise, even with devices connected via Ethernet cable. The WiFi randomly drops over a dozen times throughout the day every single day. Phone calls made over wifi are impossible unless you stand directly next to the router. If you change rooms the call will fail 9 times out of 10.

If I had the choice to move to another provider I would’ve done so a long time ago. They know that they are the only company in the area and they treat their customers like garbage because of it. One day this terrible service will catch up to them and I can’t wait for the day this horrible company gets run...

I would give zero stars if possible. I arrived at the store at 5:58pm according to my iPhone time to return equipment. The store closes at 6:00pm, so I know I was pushing it; however, the Goldsboro store is the closest one to my home and I drove over 45 minutes to get there, trying to beat the 6:00pm close time. While driving there, I tried to find a local phone number for that location that wasn't disconnected (the ones I tried were all disconnected), but all that was available was the 1-800 number with an animated response voice. I wanted to call ahead to alert them I was speeding to the store to turn in this POS equipment. Anyway, upon arriving and getting out of my car, the worker inside the store locked the door as I was two feet away, hand extended to open the door. I knocked on the door as I stood in the rain and held up my TV box and asked if I could just drop this off. She shook her head. I looked at the time on my iPhone and it was 5:58pm and held up two fingers to indicate I got there two minutes before their closing time. She looked at the time on her wrist watch (which could be set 20 minutes fast for all I know) and shook her head. I asked if I could get a phone number to call the store (also note that all of this correspondence occurred through the glass because she wouldn't even open the door to have a conversation). She shook her head. I asked if there was a manager I could speak to. She shook her head. I understand closing times are there for a reason and that everyone wants to go home after a day at work, but I was at the store before 6:00pm and I only needed to drop off the device inside the store. Customer service is of ABSOLUTELY NO CONCERN to this company or its employees and it was so demeaning to be forced to stand outside in the rain while trying to deal with these people. I worked in customer service over 10 years and I never shut the door in a customer's face. So immensely glad I canceled my service with this company and they will never get a dime of my...

Among all the bad reviews and experiences, I was surprised that I had been lucky enough not to experience it. My services with Time Warner Cable have been great. I have had issues with equipment, but I have a TWC Customer Support Center in town and I can take my equipment down anytime to exchange and never have to deal with a technician (and haven't had a time yet that required a technician.) I returned my TWC modem after purchasing my own and TWC reps had my modem registered on the network within a few minutes on ONE phone call. On the downside, which is common with many cable providers, cable TV is just too expensive. I have 250+ channels and I only watch Japan TV, Disney Junior, AMC and HGTV. I simply don't devote my life to watching TV and if I did, I still don't think I'd be able to cover 250+ channels enough to justify paying the price. I'm keeping the internet service through TWC though. I called the cancel the cable service and as expected, the customer service rep ran me through the gauntlet of "we want to keep getting your money!" packages, but when I told her the simple, "I am not interested at this time, I want to cancel the TV", they didn't argue, they thanked me for being a customer and that was that. No rude reps, no arguing, just customer service that you...