Olive Garden Italian Restaurant — Restaurant in Goodyear

I have eaten at this Olive garden before but usually always at the bar with my husband on our dates. Never have we had any issues. a few nights ago my husband and I went to Olive garden but ate at the regular dining area and it was the worst most uncomfortable experience we have ever had in our entire lives at a restaurant. I don't remember our waitresses name she was a middle-aged woman and she was talking super fast bumping into things dropping pens on our table and kept apologizing but then she would turn and stare at something and she just seems totally off like there was something wrong with her like maybe too much caffeine?? But that wasn't even the worst problem. She had multiple open sores all over her hands and fingers. And I'm not joking they're not scars they're not moles they were legit open sores scabs and summer open it was disgusting! She was so all over the place and they weren't even that busy that our appetizers and our soup and salad came before our drinks. After we ordered our food and drinks I went up and I spoke with the manager he was a young male. I asked him if we can have a different waitress because there was something wrong with our waitress and explained everything and it seemed like we had a gathering around the hostess area and the other hostess or waitress is knew who I was talking about when I said open sores all over her hands. So they already knew that somebody was serving and touching other people's foods and drinks with open sores all over their hands and did nothing about it. When I explained my discomfort and how I did not want her to touch our food he said I am sorry I will get you a different waiter and I will talk to her. we did have somebody come to our table but she also kept coming and was unsure why our drinks were already full and wondering why somebody's refilling our salad bowl. they never told her that they got a new waiter for us so it made it extremely uncomfortable. The manager came over to our table and completely comped our entire meal. Which I find extremely strange I've never heard of somebody copying an entire meal. But again he never told her what was all going down. So when it came to pay she came up to our area again and she was confused as to why this the screen said that we were already paid and she's like I don't know what's going on hold on I'll be right back. My husband and I were flabbergasted we didn't even know what to do we left her a tip of what we thought our bill was because we didn't even see how much our bill was and we just got up and left it felt like we were doing a dine and dash and we were literally running out because we were so embarrassed that she didn't even know what was going on. I personally feel that the manager was too afraid to say something to this woman so he just ignored it and didn't tell her which was probably even more uncomfortable for her as well as for us. I hope the management reads this and talks to that manager and that waitress I described her enough for you to know...

As a long time server myself, I naturally sympathize for servers before criticizing in anyway, especially with new servers (Kayla) but tonight was so poor we really felt we needed to write a review. We would have shared this with the manager that paced by our table 5-6 times during our visit, but even eye contact didn’t slow her down. We eat at Olive Garden often and order the same things. Our coffee always coming hot, on a small plate, with a spoon and creamer offered and the tin with coffee. We got our coffee in just the cup, had to ask for creamer and spoons, but by the time we got them, our coffee was cold and we had to ask for the tin. We also ordered our appetizers right away, and it wasn’t until half way through those, that we got our breadsticks and only because we asked for them. When it came to ordering our entrees, I wanted to try something different with my salmon and asked for the side options, but she didn’t know any and said she’d look for me. She had come back to bring us more creamer when I asked if she had gotten the chance to look at sides and she forgot, so I asked if she put the food in yet because it had already been 5-10 minutes, and she had but would modify it. In the midst of the conversation she must have grabbed my husbands salad because he went to grab more after and it was gone. She got my request for asparagus, but my dish ended up coming with broccoli and she corrected it. However, my husbands shrimp Alfredo noodles were clearly either dried out or undercooked, it was VERY noticeable. We stayed very kind and patient of course, but I was in such shock. We looked around and everyone working there looked so young. Our server and everyone we came in contact with from the door greeter, the host stand to order servers, no one smiled not even one time. I personally put an experience like this on management. Are they getting proper training? Who signed off on this server? Are servers not encouraged and expected to let their managers know when things are not going great and mistakes are being made so management...

I go to bar area to eat on a daily bases. I love the spot. But on busy weekends days when many families are waiting for there tables. Children shouldn't be allowed to sit at bar area it seems kinda wrong in so many ways. I'm sorry but a bar seating scene is for Adults. Whatever the drinking age is. But every responsible parent knows that it just seems this younger generation doesnt...So when I sit among drinkers I don't feel the need for children to be exposed to that scene. By the way, I'm not a drinker. I just sit there cause it's relaxing, I come alone and I like the service at bar area. Sometimes it's quick and to the point. You take a set. Your ready to order and you eat. Pretty simple. I grew up in small diner single seating so this works for me. Don't get me wrong I adore kids im a Nana of 3 ages 11, 18, 21. I just don't care for FAMILYs values by this new age being disrespectful to our young. There's a drinking age limit for a reason to protect our YOUNG. From what there not ready for. No need in exposing them to anymore than necessary. But first put up a kindly sign. Even though it may seem ridiculous for the oldies of folks we will understand and hive much respect it needs to be put up for the young this generation. That they seem to overlook there job of being a parent. And we need to be here to remind them with a little help. THAT IT IS WRONG!! Hope something changes here. I never see any young at Texas Road house bar stools seating. Take responsible. It puts Olive Garden in a bad light. I see the faces at the bar area but NO one brings to anyone's attention. That is sad and what's wrong with THIS WORLD, FEAR of standing for...