T.J. Maxx & HomeGoods — Local services in Goodyear

I've had multiple experiences that have all been very unpleasant shopping experiences with Susan at the jewelry counter which has led me to finally leaving a review, around Mother's Day this associate told me she thought i was someone's child as i stood waiting for service at the counter as she stocked and ignored me for 15 min but it was the holiday and i tried to assume she was just busy.

Yet Today i went in and picked up 2 pairs of sunglasses, underwear and I selected a Betsy Johnson necklace and while i yet again stood waiting for Susan to acknowledge or even speak to service me she just glared at me from afar.

Finally she comes over and said " did you need something " as i have a pile of item on the jewelers counter i responded " to check out if you're able " Susan then responds to me " oh i thought you where just standing here playing "

Excuse me ? Is this a play ground ? Why would you speak to any adult in this manner. Who's done nothing but stand here waiting for service.

While waiting I noticed the necklace i was looking to purchase had a large chip of paint missing, I asked if she potentially had another in back stock and She rudely barked no and said did you still want it ? I said yes and she said yeah there's nothing i can do for you then.

At this point I'm stuck wondering why she's treating me in this manner as I'm spending over 100.00 in this store she's treating me as if I've done something wrong or don't deserve to shop there. I'm also a 34 year old woman who she clearly has choosen to not respect. I didn't respond to Susan which made her visually uncomfortable and she called for help because now she cannot remove the sensor from the sunglasses and she's already charged me for both - & I'm left standing waiting as she's struggling, she clearly was needing to make sure i had the money to pay for what i wanted before she did her due diligence in removing the sensors BEFORE she took my money. The second associate was able to get the sensors off and i bagged my items and left. This employee clearly has an issue engaging with black customers and maybe some cultural sensitivity training would be best & some basic customer service skills that have clearly fallen by the waist side in all the years i assume she's worked in customer service. But the way she's treated me multiple times is not okay. I would never send my mother or any other woman of color there to be treated...

Having TJ & HG together is great for me, TJ will have viral items from time to time. It’s not as dirty as Ross but it can get out of control. However the shopping experience WILL get crazy. Be prepared for LONG lines & long wait times. It’s not that they don’t have enough employees, it’s the customers. It feels like everyone who lives in Goodyear does not work & spends their time here. While shopping you WILL be pushed around. While looking at something I took a step back & bumped a woman who tried to pass behind me because I didn’t know she was there, a simple “excuse me” would’ve warmed me. I was shocked so I apologized & we laughed it off but not everyone is like this, others will stare you down/roll their eyes simply because you are trying to get through the aisle with a cart. Everyone starts to line up at the same time & become frustrated, angry & aggressive while standing in line. People follow you so closely in line, as if that helps them in some way. Honestly I think my ponytail touched the lady behind me almost the entire time. Overall just know, there’s people everywhere, some are jerks, you will NOT be in & out of the store unless you don’t buy anything....

I have had multiple negative experiences with a specific employee at this TJ Maxx. On 08/24/25, at 15:40:29 in the jewelry section near the locked perfume cases, I asked for assistance to buy a perfume. I politely requested not to be helped by this employee due to prior poor customer service, but she ignored my request, whispered to coworkers, and continued to make me feel singled out.

During this visit, she screamed at me three times, raising her voice to instruct me to turn off a machine while I needed help, which felt intimidating and unprofessional. My first encounter with her was also troubling—she was passive-aggressive, ignored questions about products, and quietly used inappropriate language when frustrated.

As a customer, I expect respectful and professional service. Unfortunately, this repeated behavior made me feel targeted and unwelcome. I hope management addresses this issue to ensure all customers are...