This was the third trip in a row with issues in a week, and is worth mentioning several things. For starters, while I understand shortages are impacting things in the world, you are ALWAYS out of something. One visit you literally had NO roast beef. Other's you've been out of all major sauces, and others shakes/drinks/desserts. It's crazy. I don't understand that, and management should pay closer attention to incoming inventory if you're running out this often.
Moreover, you are the opposite of fast food. That's not a compliment. You're the slowest restaurant on Main St., and with just two cars in front of me, you managed to take 30min. I could have gone to Wendy's, Bojangles, Popeye's, or even Subway for quicker food, and probably have all of the ingredients needed for a complete meal each of the last three visits.
Lastly, I'm not sure I'll be back after this. Employees (speaking on the males, specifically...) make me never want to touch the food again. While waiting for 15 minutes at the window alone, I managed to see two employees very unprofessionally dressed, with their pants literally down around their knees, and one even felt the urge to scratch his backside. He proceeded to touch the drive thru window, and many other surfaces during this 15min period I could see, and did not wash his hands once. If you don't hold your employees to high standards, neither will your customers, and your business will suffer, if it's around much longer after that.
Thanks for a very...interesting...and not enjoyable...
Read moreDecide to have lunch at arby's Graham.North carolina was presented a sandwich smokehouse $15 you get a regular drink.Regular fry and three ounces of brisket needless to say, I was unsatisfied, so I asked for a refund.The manager said We'll make you another sandwich of equal value.No I wanted a refund.She said you can't get a refund. And if you keep ask for corporate number. i'm gonna call the police which she did as I was leaving I noticed the officers were there when I come around the building to see what they complained was the manager explained to the police officer that I was yelling screaming and telling him that I would not leave not explaining that the only reason that I did not leave because I was riding with someone else. The officer asked me and the manager is there way.We can resolve this matter.I said yes, give me a refund.I didn't eat anything? the manager said no.We make you another sandwich of equal value i said, no I just want a refund. She told the officer no and that I was banned from the property. So for lunch at arby's in Graham North cariana. No food. Bullied by some girl in the front name Tyler. No refund. And banned from the property never took a bite everything on the counter so I contacted corporate and let them know the manager they have, in Graham, North Carolina. is very unprofessional in resolving matters and basically stole my money ban me from the probably. I will not recommend anyone to go to this restaurant. Poor management, poor help....
Read moreWorst Arby's experience ever. Waited for 10 mins in drive thru with 2 cars in front of us just to take our order. Was able to pull up to window immediately (that's how much lag time there was) and paid for food. Was given drinks without straws. Then told to pull over to side and wait for food. No one behind us at the time. Decided to wait until another vehicle got in line behind us before moving. Was told again to move. Asked employee why and was told that their drive thru timer had expired. Seriously?? So we're cheating the system now? Food finally given to us about 8 mins later but was missing food and no receipt. Went back in to have corrected. Same employee had attitude and would not acknowledge us. Finally another employee resolved issue. But really! Don't work somewhere that requires you you to interact with the public and work in a fast paced environment if you can't handle it. Our group was not the only group experiencing these issues at that moment. EVERYONE was. 5 cars pulled over waiting for food. 2 others had to go inside to correct...
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