Don Juan's Romantic Mexican Food — Restaurant in Grand Prairie

I haven't been here in years because I no longer live in the area. The food is good and the people are friendly but, any time there is a coupon discount whether it is through Groupon or Dining Advantage something goes wrong.

I was in just before closing on 06/12/2024. I had a coupon for buy one get one plate from the Dining Advantage coupon site. I also had a $20 credit to use the BOGO coupon. I placed my order at the register with a manager I assume to utilize the coupon I had. We went through the steps on my phone to use my coupon which would use up to $7 of my credit. There was a code that was given after I chose to use the coupon. I asked the employee if they needed the code and they said no. They just charged me for one plate. She told me my total came to $9.59 so I gave her $10 and she gave me .41¢ change. This was around 9:50 pm and they closed at $10 pm. I got condiments such as pico de gallo, jalapenos and salsa. They handed me my order and allowed me to get extra salsa for my take out order. Walking out the door it had to be just after 10 pm. A few miles down the road it dawned on me that I paid $9.59 cash for my food AND had $7 deducted from my Dining Advantage credit. In other words I didn't get to use my buy one get one free coupon although it is listed as used. I immediately pulled over and attempted calling to speak to the manager but, the phone rang endlessly. It was after 10 pm and they are closed. No service, no phone calls. Now I have a predicament. The manager did not give me a receipt so, I do not have anything to show them if I go back. I am waiting for customer service from Dining Advantage to respond to an email about the situation.

In summary, Don Juans is good food. The employees are usually good people. This location has been there for decades and what I consider a staple of Grand Prairie. The only issue I have is with coupons. If you use one, be sure they get it right. Plus, I guess you have to ask for a receipt but, get your receipt in case anything happens. Otherwise you'll have to rely on employees to remember and or video of...

Several months ago on June 24th, I thought I’d give this restaurant a try. I’ve visited the buffet next door several times and was in the mood for a different type of Mexican food. I decided to go basic, so I decided to get the 5 Beef Tacos. My roommate wanted some chips and salsa with guacamole.

When I arrived home 10 minutes later to eat the food I had purchased, I was highly disappointed. I had considered grabbing Taco Bueno earlier in the day and just over 5 months later, I’m still regretting my decision. I’m not sure if the reason this restaurant receives high ratings, is because it brings back a lot of memories for those who grew up in Grand Prairie. But for someone who didn’t, I don’t have those memories, so I can only base my experience on the food.

Regarding the food, the taco shell, cheese and lettuce were decent. However, the beef didn’t seem like it was seasoned at all. It was very bland. I put some of the habanero salsa on my taco, but the salsa wasn’t very good either. My roommate and I both thought that the salsa wasn’t fresh and it seemed as if the batch may have been made weeks prior and needed to be tossed out. The chips that came with the guacamole and habanero salsa were also stale.

I ended up throwing out half of my meal, because it just wasn’t good. I’m not sure if I ordered the wrong food on a bad day, but even on a bad day, I’d expect it to be much better than it was.

The only thing I liked about the restaurant is the retro signage and old style menu boards. I’ll definitely update the review if I decide to give Don Juan’s another chance, but months later, it’s not looking like that...

Never go on a Thursday night. Waited in drive thru forever. Get to window pay and the cashier sends me out a sack and a plate chicken quesadilla. she tells me to pull to front and they will bring out the rest of the order. I waited several minutes and finally a young lady brings out another sack and plate. I asked if that was it and she said yes. I checked and a plate was missing. I tried to call out to her but it was too late. I go inside and tell them they forgot the tamales and the person behind the counter said no it's the quesadilla. They will bring it out to me. I went back out to my car and another customer comes out and said I am sorry they messed up your order. She goes back in and also ask about my quesadilla. A staff member comes out and hands me two plates ( I am only waiting on one) I ask if it was the quesadilla he mumbled something and I said it's not that this is cold. He goes back in another staff member brings the two plates back out Looking for the customer they belong to. I yelled at her and asked about the rest of my order she said the kitchen was backed up. Wait on the first customer first apologize. No customer...