Firehouse Subs Bush Pioneer Centre — Restaurant in Grand Prairie

**UPDATE TODAY, SAT 6.28.2025. So, I rarely have EVER had to either my rating of a food spot. Unfortunately, today will have to be the exception.I was at FHS about 2 weeks ago and had a pretty decent visit. The only issue was when I tried to complete my survey using the QR code in the receipt, I received an error. I was promised a free cookie for my survey, but was never able to collect. Fast Forward to today, when I returned and showed them there was some type of error when attempting to complete the survey AGAIN (while in restaurant) and was just told I am sorry and offered a small drink..I declined and asked for the cookie I was promised because I had at least completed the Google review. But not honored. Then, I go home and we are eating only to discover no cheese on either of our subs..I call to ask about this error, and Daniel, the same person who dismissed me in the store, just stated he was "confident" that cheese was on the subs..claimed he could review the camera..Now, this seems a little bit much, when it is easier to accept the error and satisfy a paying customer. So needless to say, I felt disregarded twice today over issues that most restaurants where food is not even this expensive would have just been acknowledged and customer taken care of properly. So, I will be taking this further, bcuz issues this small should NEVER result in questioning the customer! Very upset..and now I gotta find a better restaurant to frequent..becausr apparently... "FirehouseDoesNotListen" to its customer..Bit instead choosing to alienate them over issues that could have been easily resolved..I NEVER even asked for refund..Just wanted the respect of owning an error and acknowledging me..Why would I call back to lie about some darn cheese without cause. Added a photo. Plenty of sauce, but no cheese. But clearly this crew and Daniel felt that was too much to ask. Gonna have to try a different location.. but that is NOT COOL AT ALL!!! 😡 FYI.. Same subs I ordered last time, and cheese was visible 2...

Although I was satisfied with my service, I being a first time customer, overheard some of the crew making their way towards the drink station which just so happen to be by our table. We over heard them acknowledging that the drink station had no Dr.Pepper anymore (probably needed to be refilled or changed out). One of the employees then goes on to say “ see, I told you we were probably out of Dr.Pepper and you needed to change it out.” Another employee goes on to say “Well I’m not changing it until someone asks for it. But no one wants Dr.Pepper” little did they know I did want a Dr.Pepper. Unfortunately since I’m used to being dismissed or told that unfortunately it was completely out I picked another beverage. It wasn’t what they said but how they said it. Neither one of the employees who went to grab a beverage went to solve the issue although they now acknowledge that it was an issue. I’m not sure that’s very good customer service if you ask me but other than that I had a really good time ! I told the gentleman that was taking our order that it was my first time and he was very patient with me. I asked about the meatball sub and he gave some great recommendations and tips. He also gave me his opinion on how it was one of his fave subs. I’m not sure if his name is actually Jeeti like it says on the receipt but thanks to his excellent customer service I told my Fiance` who loves the food here that I would definitely be back. So thank you very much Firehous Subs! This was one of the best experiences I’ve ever had. Way better than subway...

When ordering the triple stack, the option on the app was selected for no BBQ sauce. My emailed receipt said no BBQ sauce. Some how this was lost in translation... 1st sandwich - wrong. I saved it to give to someone else. So I reordered (paying for the 2nd sandwich, I am keeping both so I didn' t mind.) 2nd sandwich same issue. Talked to Mgr about it he argued with me "it's not my fault" and after going back and forth several minutes he decided to offer to make a new one. During the process he was still blaming the system, the app, and the person using the app (me) He didn't offer any sort of apology. In fact he informed me next time to make sure. I was blown away! I did make sure I had it in black and white (on my receipt/app and email). What the heck!!!!!!!!!!!!! Most companies will correct with no problem. He reluctantly did. The worst part about this.....This was my first time EVER ordering/eating at a Firehouse Sub!!!!!! So disappointing. The experience took from the enjoyment of...