Smoothie King Grand Prairie — Restaurant in Grand Prairie

Terrible, terrible, terrible customer service. The young people you have working here know nothing about customer service. Last week I walked into this location, and they were busy with the drive thru. No customers in the inside at all. With that said, I was not greeted or met with a "we'll be right with you, give us a second" There was NOTHING! The African American female and Caucasian male with glasses continued to work as if I wasn't standing at the register at all. I waited for 7 minutes and by this time two more customers had walked in. By the time the young Caucasian male came to the register, it was simply "how can I help you" No acknowledgement of sorry for the wait or empathy, smile, or friendliness. My presence seemed more like a burden to him and the young lady. Meanwhile both made eye contact with me several times in the 7 minutes that I waited. I'm sorry but for a $7 smoothie the customer service should be excellent. The fact that these high school students or young adults who were NOT trained on customer satisfaction leaves a poor taste in my mouth and needless to say, I will NEVER return to this location. Smoothie King, please do better, before people realize that a large part of your business can be done from their homes in a simple store-bought blender. It's as if the young people don't even understand the customers are the reason they even have a job. Please do better! From a...

Unfortunately, Smoothie King is kind of a hit or miss: the taste and quality of the product received depends on who is working there. This location is one of the worst I have ever visited. As typically seen in fast restaurant chains nowadays, most of the time the store is staffed by a bunch of young, unsupervised kids. Now it is smoothie King’s policy that if for any reason a customer is dissatisfied with the taste of their smoothie, they can return it to the counter to request a remake. The problem is, the staff is lazy and they try to take short cuts. What I think they do is they pour out the same Smoothie You’ve rejected and re-blend it and then give it back to you way too fast. Even after I told them to start over and throw that one away, they still lie to me and gave me back the old dissatisfactory drink. I rejected the first time. Three remakes later, I just finally gave up. It’s the same lazy employees. I see each time I visit this place. This year I have earned Champion status, but this is the last time I will patronize any Smoothie King location. There’s another smoothie place called tropical smoothie Café, and those are starting to pop up everywhere, I strongly suggest people redirect their business, and their money elsewhere until smoothie king learns to start caring about their business and manage their staff better. I doubt this will never...

I gave this location another try after a bad experience over a year ago, and sadly, nothing has improved. I ordered a 20 oz Daily Warrior with a few substitutions, but the sales associate had trouble understanding the order. When I got to the window, they gave me a 32 oz instead and I wasn’t given a receipt.

Later, I checked my app and bank log and saw I was charged $32.31, which was way more than what I ordered. I went inside to get it resolved and asked to speak to a manager. Kiara, the manager on duty, was incredibly rude and unprofessional. Instead of apologizing or taking ownership of the mistake, she acted like it was my fault and told me I still had to pay for the smoothie even though the error was on their end.

After I pushed back, she eventually issued a refund, but only by reversing a charge from a previous customer’s order. I had to drive 15 minutes out of my way just to get this fixed, and left feeling more frustrated than when I arrived.

If the owner of the franchise reads this, I hope you seriously consider providing better customer service training especially for managers if you really care about your investment.

Mistakes happen, but how they’re handled matters. Kiara’s attitude and approach were unacceptable. She is NOT the face you want handling customer service related issues or...