Gong Cha Grand Prairie — Restaurant in Grand Prairie

It was my first time in and was a little Overwhelmed with what to order so I decided on a “pearl milk tea” didn’t think it would be so bland and I asked if I could get a remake of another that my friend had ordered. She got the “brown sugar milk tea” and the guy said we don’t do that after asking what was wrong with the one I ordered. I should’ve lied and maybe they would have remade it. Just before asking me and my friends spent a total of 30 bucks on 4 drinks so I thought maybe they would. To me a company who isn’t willing to go above and beyond for their customers after spending a little money with them just doesn’t sit right. So I called another location to see if that’s just policy but no, they even offered me drive out to there location and would make me a drink I’d enjoy. I declined the offer but honestly that’s the kind of energy this location in the Asian market should be. Would never return to...

Alright, so I'm not sure if the guy who was making the drinks tonight had a really off day or if this how he behaves when things start hitting the fan but I definitely don't think the way he was cursing, slamming drinks, and throwing small tantrums in front of customers was necessary. As an ex-barista, I understand that it can be stressful at times when you're having to make a lot of the orders yourself; I get it. But holy moly brother, you gotta get a hold of yourself. Especially in front of people who are just wanting to enjoy themselves for the night. If you're needing a bit of help making the orders, ask the cashier to pause on taking orders for a moment to aid you in finishing up the current drinks. All I'mma say is, I hope the best for you man. Hope your week gets better. He seemed like a cool guy last time I came here so maybe it was just a bad night for him. I dunno; still...

I’ve ordered here more than I can count and it’s been good every time! It usually gets busy and crowded and so the waiting time is long but the drinks make up for it. Customer service is okay, not bad but not superb. However, I had an incident today that made me not want to come back. My sister likes mango green tea with milk but they don’t offer that on the menu. But when we ask for it they make it for us anyway and my sister likes it. But today, the girl making the drink asked why did I order that and told me that it wouldn’t taste good. I said that we’ve ordered it before and liked it. She disregarded what I said, made a big deal about it and made a phone call, which I presume was to ask the manager if she can make it or not. I don’t understand why she went thru the trouble. I wanted the drink regardless of what she thought. If I ASKED for advice about the drink then it...