Sonic Drive-In — Restaurant in Grand Prairie

What a horrible place! This location SHAMES the Sonic brand. I drove to this location on 1/2/22 around 7:20 pm.  I attempted to pull into the drive thru since it appeared that every single carside slot was full.  The drive thru was blocked off by cones.  I waited for someone to leave.  I pressed the red button and was immediately told "We're not taking orders".  I found that odd since every stall was full.  I pressed the red button again and was told the same thing with no opportunity to respond.  I finally pressed it again and asked for a manager.  The person on the intercom named Jourrey said the manager was too busy to come out.  I asked if someone could bring me the manager's business card and she said no.  I asked what the manager's name was and she refused to give it to me.  I asked again for the manager's information and Jourrey, who was VERY rude, repeatedly asked "What's the problem?".  I asked for the manager and Jourrey never responded.  A carhop named Jonathan who was very polite passed by and I asked him for his manager's name.  He said Grace.  I thanked him.  I pressed the button again and asked for Grace to bring me a business card or direct me to the information for her general manager.  Jourrey immediately came out.  I read her name tag and wrote it down.  She told me Grace was too busy to come out and asked what the problem was.  I asked why they were not taking orders.  By this time, more than 1/2 of the stalls had emptied and the drive-thru was still blocked by cones.  Jourrey said they stopped taking orders because they were too busy.  I pointed to the empty stalls and said there was hardly anyone here anymore and she said they were still too busy.  The time was now 7:42 pm. I asked what time they closed and she said 10 pm.  I asked for Grace's superior's name and Jourrey said "Torie Meadows". Before I drove away I saw 2 other cars pull into empty stalls near me.  I waited to hear what would be said.  They were also told that orders were not being taken, although most stalls were empty now. I am writing this because this is my last straw.  There is ALWAYS a problem at this location no matter the time of day.  One day they had no cook and sent people away! One day, drive-thru only in the middle of the day creating the longest line ever.  This is such an awful location and SOMETHING NEEDS TO BE...

This store has horrible customer service. Items were missing. Got home and called store immediately. At first girl was nice said I could return and pick up missing items. I told her could I return later. Tonight so we could eat the warm items we did have. With a rude attitude she said "we close at 10, we're not open late". I got upset and told her I wanted to eat first and come in right after, I wasn't talking midnight. I arrived at the store at 8:30. Was handed my missing drink from a girl who was eating at the window. Then she asked "anything else". I said yes my other missing items, she said oh were out of those. I said I want this then, simple substitute. We're they expecting me to leave just because they were out. No price diff. 20 min later still waiting. I honk and she says we're just cleaning right now. What!! I'm got there at 8:30, and they close at 10!! Have me waiting for 20 minutes just so they can clean for a closing that's 1 1/2 hours away! On an order they messed up on! I was so upset and asked for a refund. The girl at the window huffed and said okay my manager says you have to give the drink back. I said I'm okay with that. Then she said my manager said she can't help because it's a mobile order. I said ok but I want the managers name and store number. Grace the manager finally comes to the window once she hears me ask for this info. With Broom in hand she give me info. Shows just how eager they are to get my order and other customers orders out. Grace was the manager and she was just as unprofessional as the employees. No apologies didn't even bother to look me in the eye when speaking. Even went earlier today and waited 25 min for a DRINK ORDER and it was almost empty around noon.

Avoid...

I received terrible customer service from the old Spanish woman working the kitchen. I had originally spoke to a young man at the drive thru and we discussed me running up to the chase bank to get cash seeing that apply pay was not an option. He said he would hold my order and get it started for me and I said great! Be back shortly. I returned in 5 minutes since the bank is right up the street and was yelled at by the Spanish woman cook saying she deleted my order and no she didn’t hold it because they don’t accept apply pay. I held up my money and informed her I was told by the young man my order would by started by the time I came back. She yelled at me that she didn’t have to make the order or hold it for me and I needed to go back around to place the order again. I asked if she could pull my order back up on the screen and she yelled no, she can’t pull it back up because she didn’t have it anymore. The issue with this was she was yelling at me in front of my kid who by the way was hungry and expecting her wacky pack. This poor woman’s customer service was so outrageously rude and belittling I have never experienced anything as such from a fast food place. She would not give me her name when I asked for it and proceeded to close the window on me while I was asking. My family orders from here often but after yesterdays experience we will not anymore. Poor service from that...