Waffle House — Restaurant in Grand Prairie

Last night we were starving because there was not enough time for us to have dinner before going to the concert at the Texas Trust Theater. Immediately after the show we went to the Waffle House on Pioneer. Things were a bit disheveled because there were only two people working last night January 16, 2021. The server named Tangie(I may be spelling it a little wrong) was very kind but tremendously overworked.

The grill operator really was not helping her at all (even though she was making over $14 an hour according to a sign on the window). At the very least in between doing orders of when there was a slow period she could have at least helped clear away tables.

Miss Tangie was cleaning off tables, taking order, serving food, and being polite but you can tell that she was extremely overwhelmed, tired and frazzled because of a lack of staffing at this location. This should never happen at a 24-hour restaurant and Waffle House you need to do better!!!

I didn't get a look at the cooks name tag but she was very snippy, uncaring and mildly unpleasant, not to mention a lot of the food was overcooked. The bacon was VERY chard on multiple orders that came out and you had to eat around those parts. I ordered the patty melt with bacon and it was overcooked on one side but I was so hungry I was just going to scrape it off and look over it then I picked it up it was black on the other. I made a request to have it remade and in front of us she retoasted the bread and added cheese and took the meat off the previous sandwich. I never did get any onions on my patty melt which was disappointing as well as the crunchy double order hash browns I received. I was so hungry and because of the late hour it wasn't a lot of choices so I just suffered through it.

Half of the restaurant was marked off so guest could sit at the counter and like three booths because there was not enough staff to open the whole restaurant. Whoever the manager is for this location really needs to work on staffing because you lost a lot of money last night. To be quite honest we should have been paid to eat there.

People in groups were waiting and got tired so they left, not to mention who knows if Tangie made any tips for all of her hard work because people were getting tired of waiting and left. My party made sure we tipped her though because we could see how hard she was working. Waffle...

I was excited to see a WH near my job! I called my order ahead so it'll be ready when I got there. Lady who took order said 15 to 20 minutes ( which was long to cook up a to go breakfast). I made a stop before getting there to kill time to make sure it was ready. Once i got there and informed them I was there to pick up my order, the hadn't even put my order in!!!! It had been longer than 15 minutes since I'd called in my order!!! So they put it in, it was crowded in there so not super busy but were well staffed so not sure what the problem was. They put in my order finally, but it still took another 20 minutes on top of the almost 20 minutes before I called it in!!!!! I was livid!!! I was at the counter long enough to watch them roll out inconsistently sized waffles on every plate and just hoped mine was the normal size and that my order was correct since by this time I had to get back to work. While waiting... No one apologized to me for my inconvience, wasn't offered a beverage since I WAS waiting,,, which is usually done at most places when orders aren't ready in timely manner.... When I got to work to eat, I opened up my waffle and of course the waffle was THE SMALLEST waffle I've EVER eaten in all my years of going to WH. I was so upset!!!! It's highly unlikely I'll be returning to that...

We got seated after a short wait and our waitress took about 20 minutes to finally come up to us after gong to the tables on either side of us multiple times. Once she came to us she was rude and a little snappy. We ordered breakfast with waffles on the side and also ordered coffee at the same time as our food since she did not come up prior to coming to just take our food order. We had to ask for silverware, our food showed up before the coffee. One order was messed up and they left the sausage off and we asked about it and they brought us sausage that had clearly been cooked and sitting for awhile. We had to ask for syrup multiple times and by the time it came to us our waffles were ice cold so I had the manager take them off the bill. The entire staff looked lost and unorganized and the sad thing is it wasn’t even very busy. Definitely the worst Waffle House I’ve been to. At one point while we were waiting for our food 2 of the waitresses were on FaceTime with someone and just acting out right stupid. I definitely would not recommend this Waffle House. I hate to even say it but I feel like there was some racial discrimination going on. Kinda sad, the waitress earned a $0 tip...