Buffalo Wild Wings — Restaurant in Grand Rapids

This location used to be on point and we used to frequent the restaurant. But those days are long gone. 3 recent visits were at best disappointing. Last night i entered to get a table. There were just 3 people sitting there waiting. I glanced at the serving area. There were 12 tables either empty or being wiped down. The host told me it would be a 25 minute wait. I asked why the wait with so many empty tables. She said there were people in front of me. There were just 3 actually, in the same party sitting there. I gave my name in anyway. 10 minutes later i was seated. However, in the meantime 3 other parties turned and left after being told the same dumb it'll be 25 minute" speech, also muttering how can there be a wait with so many empty tables. The waitress at our table was attentive and got us drinks in less than 10 minutes and took our order. We had an hour to eat and get next door to our movie. She stopped by 10 minutes later to say our food was about ready. 25 minutes later she arrived with our food. Onion rings cold. My medium hamburger came medium well and mildly warm. French fries same way. Wings nearly cold. Sent back the rings. Complained about the food. Ate what we could. Took most of the wings home. Couldn't wait for new food. The manager did take off the rings and discounted the check. He came over and apologized. But we all left hungry. This operation is horrible. Unnecessary wait. Poorly trained hostess. Terrible kitchen. Food served about warm. Your menu is not inexpensive. A meal there for 3 with drinks will run $60-70. If you can't get your customers seated, can't manage your order flow to get food to the table hot, and get your customers out in an hour from being seated, you should not be in business. This used to be a destination for us, now it's a visit of last resort. This used to be a great location. And traffic there has to be well below years ago when it was packed all the time. Good luck in repairing...

Arr matey! Gather 'round, me hearties, for I be regaling ye with the tale of the most extraordinary dining adventure I ever embarked upon at Buffalo Wild Wings! Arr, 'twas a feast fit for a pirate king, and the customer service was nigh perfect, like a well-calibrated compass on the open sea.

From the very moment I walked through the doors, the scent of deliciously seasoned wings and the promise of hearty grub filled me nostrils. Me crew and I were greeted by a waitstaff that could charm the scales off a mermaid. They guided us to our seats with smiles as warm as the Caribbean sun, and we knew we were in for a treat.

The menu, oh what a treasure trove it was! Wings as spicy as a cannon's roar and as sweet as a siren's song. The flavors danced upon me tongue like a jig on the ship's deck, and I knew I had found me culinary treasure chest. The management, they be true captains of this fine establishment, for they ensured that every dish was a masterpiece, a bounty worth the plunder.

But it be not just the food that set this establishment apart; it be the impeccable service. The waitstaff, swift as a schooner in a stiff breeze, anticipated our needs as if they could read our minds. The flagon of ale was never empty, and the mugs were as clean as a freshly scrubbed deck. They be the unsung heroes of this establishment, the wind in our sails on this gastronomic voyage.

So, if ye be seekin' a dining experience that be rivalin' the treasures of the seven seas, look no further than Buffalo Wild Wings. 'Tis a place where the food be as bold as a pirate's heart and the service as smooth as a calm sea. Arrr, me hearties, set a course for flavor and hospitality like ye've never...

The food and drinks were fine, and the restaurant was clean. The issue that I have is that the server seemed bothered by the size of the group we had. We were laughing and having fun but none of us were more than 4 drinks in so we weren't belligerent. Whenever we would try to lighten the mood she would say some snotty comment and act like we were inconveniencing her. When we went to close out all of our tabs, I wasn't able to tip due to my financial situation at this time. The bill was more than I intended it to be (probably due to the fact that there isn't prices on the drink menu) and I literally had no wiggle room. I've been raised to either leave a good tip or no tip at all. It was fully my intention to leave the server a tip, but I legitimately could not. When she came back with the receipts after ringing in one last set of drinks on a separate tab, she very loudly said, "I don't know if you know this, but it's customary to tip. I noticed you didn't tip on the last tab and I didn't know if I did something wrong or what." I let her know about my financial situation at the moment to which she replied, "Well my money is tight too, and I live off of tips. So if I don't get tips I don't get money." And she shrugged her shoulders at me and stormed off. I felt so embarrassed to say the least, and I will NEVER be coming back to this location. It really put a bad taste in my mouth for...