Club Pilates — Local services in Grand Rapids

I love Pilates! I love my Pilates Instructor, Jennifer! After a major back surgery and having both hips replaced shortly after my husband passed away, I looked for a place to restore and recondition without it being a chore. I asked my surgeon if I could participate in Pilates again, and he highly encouraged it. I found myself doing Pilates twice weekly in this friendly, clean and comfortable studio. And after participating in a couple of Jennifer’s classes, I now schedule her classes whenever possible. Not only did she ask about my physical limitations and goals, but worked with me in modifying exercises to accommodate my limitations and encourage recovery and strengthening. She’s high energy, encouraging and supportive, as well as super knowledgeable about her instruction making every session motivating and effective. She’s personal, professional and dedicated. And she tends to choose pretty good playlists, too! She has been such an inspiration and true from the heart support for me mentally and physically in my feel better journey. And that’s her true spirit. I have expressed my feelings to Club Pilates management, my family and friends, but thought I would share with those that are on the fence about checking out Club Pilates. Talk with Susan at the front desk, she’s pretty cool, too, and...

I signed up for the 4 classes/month option. $104/month. It was very expensive, but the service didn't follow. The staff treats you almost like you are not welcome. If you cancel a class less than 24 hours before the class, you lose it. You can't reschedule another one.

In my case, I'm a mom, so some mornings you plan to go to pilates, but your child is sick, so you can't. You unfortunately have to cancel a class. This business services women primarily, but they are not really willing to work around the unpredictable schedules some of us have as moms.

After going for about 3 months, I requested a cancelation 20 days before my next billing cycle, and they refused.

I understand I should request it 30 days before the next cycle, but I was over it. I didn't like the vibe at the studio, and I was not treated as a valuable customer.

I have worked in the customer service industry before, and I was always told to explain the policy to the customer, but if the customer insist and absolutely want their membership canceled, the agent should let them go. But these people just won't do it.

Thank you, club Pilates, for your...

This is such an incredible exercise that is low impact but high reward. Incorporating Pilates into my lifestyle has helped me stay agile and flexible, while strengthening and toning. Having a desk job, these movements have not only helped my posture but have helped open up my shoulders and hips. The receptionists are so lovely and accommodating, and the instructors are top tier. No two classes are alike, so you’re never bored. There are also so many modifications or progressions depending on where you are at. Even if it just depends on how you are feeling that day. It’s your workout, and they strongly encourage you to listen to your body, taking breaks, modifications or progressions as needed. To be honest, I used to be afraid to join Pilates, because it seemed pretentious and intimidating, but I was so wrong. Everyone at the studio is so encouraging of one another. It’s something I look forward to daily after work to help reset my mind, body and soul. I adore my...