Panera Bread — Restaurant in Grand Rapids

I’ve been a loyal customer for years, but today has been a total disaster. I did an online order for bread, yogurt and a pick two. My order arrived timely; however didn’t include the yogurt. I called the number to report a problem that was on my emailed receipt (and on their page) and it was a fast busy for over an hour and I called from two different phones.

I called again and it just rang and rang and rang. Then, I called their customer service number and was on hold for 25 minutes and the call disconnected. I tried to reach Panera via their website but there is no option to get in touch with them other than the prefílled q&a’s that don’t address real time issues.

I went to Twitter and got a response within 5 minutes, BUT they gave me 2 $3 credits to use within 30 days. That doesn’t even cover what I paid for the yogurt with tax, tip and delivery and now the last hour and a half of my time to get someone to actually listen.

This isn’t the first time this has happened either. It’s happened with pick up orders (missing modifications that i’ve paid for), missing items, food looking thrown together and poor quality. So now since no one will answer the phone at the store ... now everyone can see their terrible...

Went here on Sunday around 10am and many things could've gone a lot better. 1 person at the register while a line compiled up to 5 people. The cashier was slowly taking her time putting bagels through the slicer and not letting the line bother her while she watched the manager stand by and chat with a different employee. She gets done and takes our order, you can hardly understand her since she is mumbling so bad and clearly not having a good day. Once we move to the pick up side we noticed the manager doing a first day orientation with someone right in the middle of clearly a Sunday rush(I'm thinking wow there's probably a better day and time to do this on). The manager is blocking the way for anyone to be able to get their food and acting as though hes not even noticing. Once we got our food it came with something missing but we weren't charged so we just didn't even try to fix it because of the first experience. Get out to the car and my sandwich is terrible. Avocado, egg and cheese. There was one tiny slice of avocado on this big sandwich which made it incredibly dry. I order the same thing at the 28th street location and have never had a bad experience. Won't be going to this location for a...

Made an online order and all I did was add an additional protein to my breakfast sandwich. The additional protein cost $2 to add to the sandwich and I get home and find only one protein on my sandwich (no sausage, there was supposed to be sausage and bacon).

When I went back to have them correct this, they couldn't even remake the sandwich all they did was offer to give me the sausage patty for my sandwich which I had only taken two bites out of and had to stop eating to come back and show them that they had forgotten a protein for it.

I really don't know what to say besides the fact that I actually like the food here but paying almost $10 for a breakfast sandwich because I wanted bacon added to my sausage sandwich and having to come all the way back here from my home not eating the entire time wasting my time leaves me with this two-star review.

Very disappointed. I will not be returning.

UPDATE: I have returned home and discovered that we don't have the cream cheese for the bagel we ordered. Reducing...