Jimmy John's — Restaurant in Grand Rapids

Don’t bother ordering online because it never gets to you how you order it. I’m usually not one to make a fuss but it happens every time. I finally got fed up and called to complain and what was their solution? They will send the driver back to pick up the wrong sandwich and deliver the right sandwich instead of just comping the original wrong sandwich. I feel bad for the drivers because it’s not their fault the sandwich was made incorrectly and there’s no way for me to tip extra for their trouble. And that sandwich is just going to be thrown away now, do you really need to collect it? Jimmy Johns you might want to reconsider your practices because this seems like it’s wasting you more money and the...

Ocassionally fast but have had issues in the past with this location being freaky-slow. Just last week, I waited 25 minutes after checking the ‘order was out for delivery’. I work roughly 5 minutes away from this location, which some could ague, why get delivery? Well, I’m sure we’ve all had days where leaving the office isn’t much of an option so that is my reason. No knocks on the quality, just giving you a heads up on how your food may be delivered anywhere from 5 to 30 minutes....

I had an incident a couple weeks ago where the delivery driver, instead of getting the credit slip signed so I could tip him, he draws a crying face on my receipt instead and drops my order and leaves. Today I gave them another try because the manager did reach out to me and apologized. My order came, was again dropped off with no credit slip getting signed and they stapled my straw to the bag, making it useless. There will be no more attempts to eat at...