Nagoya Hibachi Sushi & Catering — Restaurant in Grand Rapids

TLDR: When “All you can eat” threatens to fine you over leftover pieces of sushi, probably don’t go for it…

This was my first visit to any Nagoya location, and I came here because of an ad I got in the mail- all you can eat sushi! It intrigued me, so we decided to visit.

The first off-putting thing was that the mastic was very low and the actions of the staff were very LOUD, as you can hear from the banging in my video. The longer we sat there, the more staff came out to pile items and boxes on the bar, talk loudly and do apparent repairs on the restaurant. Not a very appetizing environment.

We ordered drinks- an old fashioned and a mango sangria- both exceptionally strong, which, for his old fashioned was appreciated, but I couldn’t finish my drink. I surmised that all drinks ordered there would be equally strong and otherwise “untasty”, so I ordered a hot tea which was basically lukewarm.

We ordered some appetizers: 3 pieces crab Rangoon, 2 egg rolls, 2 shrimp tempura and 2 crab tempura. All of it was not great- think GFS quality.

When we went to order rolls, we noticed the section detailing the “leftover food charge”: Sushi Rice $1.00 Per Pc Appetizer $0.25 Per Pc Sushi Roll $1.00 Per Pc Sushi $2.00 Per Pc Sashimi $2.00 Per Pc Hibachi $2.00 Per Pc

While recognizing that there are many people who probably leave some food behind, outright charging people for not being able to finish 2 rolls is absurd. I ended up only ordering one roll, because I was afraid of not being able to finish 2, out of fear that I’d have to pay double what any of the food was worth. I was so hungry, I forgot to take a pic of the sushi 🤦🏼‍♀️- but honestly it wasn’t good enough where I’d ever return to this place, seeing as how filthy, loud, and lacking in good service it was, on top of the threats of charging customers for each piece of rice leftover 🤣.

The dessert was good- again buffet style GFS quality and very tiny, so we each ordered 2 desserts.

Overall, I suppose if you can eat a lot, this might be worth it, but I’d rather go to a Chinese buffet- at least there you can get what you expect quality wise and don’t have to worry about extra charges appearing on...

Great little place on the Monroe Mall, specifically that funky little end with 3-4 businesses that faces Fulton/Division.

I had originally planned to get the 18 piece Sashimi Deluxe platter but when I came in they recommended the All-You-Can-Eat option that wasn't on the online menus I saw. It was much cheaper ($24 vs $32) and let me get more....something important since I eat 90% meat at this time(ketovore). Not a buffet type setup, but rather you order what you want from the special menu and they prepare and bring it to you. Having been fasting the previous 48 hours I was going to get my money's worth. :)

The sashimi was really nice and some interesting cuts. I am used to things like the surf clams being whole but these were thin sliced in half. The squid was sliced SUPER thin and rolled beautifully. The spicy crusted tuna was fantastic as well.

I had a couple different deep fried pieces as well, rock shrimp & calamari were both wonderful. The teriyaki salmon and chicken were both cooked very well. Though I am not a saki person, I love lychees and they had a Hana Lychee so I gave that a try....fantastic and a wonderful accompaniment.

My only negative is that it was just a couple of us in the place and it took a long time to get the sashimi each time. I recommend ordering before you finish and order non-sushi/sashimi items before they are gone. If you wait until your 10 pieces (you can pick 10 at a time) of sashimi are gone to order the next round, you will be waiting around 10 minutes for the next set. The cooked stuff comes much quicker though so layering those between helps. :)

We recently moved from Seattle to Peoria, IL so our sashimi options are much lower. Having grown up in GR, it was nice to have a solid place to go when we are visiting family and friends.

I can't say for the 28th Street location but this small place in downtown GR is great and would be a really nice place to go before seeing a show at the Civic Theater just...

My experience at Nagoya was very disappointing. From the moment we sat down, the service felt unwelcoming. The servers did not greet us warmly and gave the impression they did not want to serve us at all.

It took about 20 minutes just to get our drinks, and when mine finally arrived, it wasn’t even correct. I didn’t complain, but that was just the beginning. Another 15 minutes passed before our server came back to take our food order, and even then, she seemed irritated to do so. My order was taken incorrectly, and we never received our appetizers at all.

Meanwhile, a table that came in after us got their drinks and food much faster. When we tried to get a server’s attention, they avoided us completely. My sister had to ask for a manager, and while he was kind enough to comp our bill, it felt more like he just wanted us out of the restaurant than actually addressing the issue with his staff.

The entire experience made us feel disregarded and unwelcome, and unfortunately, it did not feel like it was simply bad service,it felt personal, possibly race-related. Regardless, no customer should ever feel this way. I will not...