The atmosphere was great, we had just come from a concert and so had a few other patrons. But the female server/bartender was quite snippy and controlling. She snapped, not loudly just in a tone, at her coworker a few times. If she is training the employee maybe try to coach him or her outside of the guests ear. Also I was talking with a lady and she interrupted our conversation and when I tried saying something, she in a stern tone said, "If you would let me finish then you will know! "
The lady and I were talking about the building across the street and the apartments and whatnot. We weren't asking for a "I know everything " tutorial.
When I had asked about food she made it seem like they were about to close and I needed to hurry. I get having a long shift and frustration can be overwhelming, but a guest should never be on the receiving end. This post is not to berate her, it's more of awareness statement. Maybe she is burnt-out or something. But I will probably not be back due to the service and the food not being all that great. The male server/bartender was very nice and personal able. Great...
Read moreFirst of all, this is some of the friendliest service I've had in the Grand Rapids area. I honestly did not expect much form a hotel restaurant, but I was pleasantly surprised by how friendly and attentive the staff was. The dishes can be pretty simple to somewhat unique. The menu is a bit limited, and the chef that wrote it must have a weird fetish with Greek Goddess dressing... It's on almost everything. The salmon board was simple, yet good. The nacho-tots were very good. Plenty of sauce, cooked correctly, and delicious. It's...
Read moreI ordered a Nashville chicken burger and they never communicated that it has blue cheese and it didn't specify on the menu that there was blue cheese, I thought whatever spread that was on it was garlic on it. I informed them. They said they'll keep that mind and they redid my order thankfully. I hope they update what the agulala spread or crumblr is cuz not everyone knows or...
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