Went there recently for lunch their were only 2 other tables with people. We were seated and we told her we knew what we wanted 2 cobb salads . Instead of taking our order she laid down two menus and took off . She was running all over the place which we couldn't understand. Every now and then as she ran past our table she said I'll be right with you. We didn't have silverware, we didn't have water, we just sat there and watched her. At the point we were ready to get up and walk out she finally came to the table, took our order and left . We finally flagged her down and asked for water. It took for ever and we asked for lemon in our water and there was none. finally the salad came but we still have no silverware to eat with. We flag her down again and ask for silverware and proceeded to wait and stare at our salad that we have waited almost an hour for and we could not eat! My salad had toppings missing and I had to ask for it to be brought out. We had to eat quickly because our 1 hour lunch was going on 1 1/2 hrs. We had to ask for a bill and we left the money on the table and got the heck out of there. By the time we got back to work our lunch had taken 2 hours WE WILL NEVER GO BACK FOR LUNCH OR DINNER! Everytime we try this place the service has been horrible. I I went there hoping for a change and told my husband let's give them one more chance. No more chances it was the worst experience we had ever had there. I don't know how they stay...
Read moreThis place has great food, but not great service. The younger girls are good servers but the main manager guy likes to socialize more than provide guests with service. I've tried 4 times in the last 2 months, and even took my family there. One of us got a burnt bun, another asked TWICE for an appetizer (both before and after getting the main course) and still never received them. My food was brought about 15 minutes after the other plates, so the others were done eating by the time I got one of the two sushi rolls I ordered. I placed my empty drink at the edge of the table, yet nobody ever bothered to come by so I didn't get a refill. Thankfully there was water at least...The other roll was only delivered as the check was brought to us. I can't tolerate the terrible service anymore, my friends & family will be avoiding this place we REALLY crave sushi & will have to deal with very hit-or-miss service. Tip for the managers: chat & socialize less, focus on service. Seating your guests, prompt order taking, quicker delivery of food, less burnt food, return to table for checkups and refills. This is pretty basic stuff in the restaurant business. The bad service is only tolerated by some because it's the main/only good sushi place in town. Not really an excuse for treating your customers poorly though. What a...
Read moreI used to love going to this place but not anymore. My daughter and I went in on Monday for a quick bite to eat. We were seated at 11:30 am by a blond waitress that has served me before. There was only two to three other tables in at this time. 1 table had 5 girls sitting at it and the others only had 1 or 2 people sitting there. She sat us and stated she was going to make some quick drinks then come back to take our order. Well needless to say it was approaching 12pm and she was still behind the bar making drinks and also answering the phone to take what seemed to be to-go orders (what ever happened to "can you please hold as I have a customer sitting here in the establishment I am waiting on at the moment"). NOT ONCE did she come over to apologize about the wait nor did she even LOOK in our direction to say "hey i didnt forget about you, I will be right there" once 12pm hit my daughter and I slowly got up and started making our way to the door. She didnt even try to stop us from leaving. I spent 30mins in this place just to sip on water. unbelievable. I used to recommend this place to people asking for good place to sit and eat. plenty of other places located on G and H streets 6th and 7th streets all within...
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