COACH Outlet — Local services in Grapevine

Online order Disappointed Delivery. My recent order was delivered in packaging that was partially opened and provided an entry into my package. This was my first time ordering from this vendor. The condition that my package arrived in was not at all what I expected. It was so poorly packaged that it actually left me vulnerable for theft. The delivery utilized The United States Postal Service. Unfortunately, the delivery person tossed my package onto my front porch. My clear instructions for delivery outlines ringing the doorbell and placing my package in a specific area. This is to ensure accountability and delivery. The Postal worker did not follow those instructions, instead she decided to toss my package and walk away. I encountered the Postal worker and questioned if my package was in this damaged when she threw it onto the porch. She denied that the package was damaged because she tossed it on the porch. I asked was it in this condition when it was delivered it to the post office. She was only concerned with whether I was going to accept the package or not. (I will be reviewing my doorbell camera and reporting her action as well as the condition of my package to the local post office.) There is blame to be had on both sides. Merchandise should have been wrapped, packaged, and sealed my order appropriately to withstand delivery from their distribution center to my location. On the part of my local Postal Service, my package should have been delivered utilizing the delivery instructions I submitted. The Postal worker should have made an effort to follow those delivery instructions. The delivery instructions are in place to ensure accountability as well as peace-of-mind that my order is being handled appropriately. The purpose of notifying Coach Outlet of my experience is so that they will completely inspect the packaging of online orders prior to them leaving their distribution center. Considering this was such a disappointing first experience ordering from Coach Outlet it will...

I visited this Coach store for the first time in Dallaa and was initially greeted by a very friendly and helpful sales associate, which gave me a great first impression. I purchased a Coach wallet and a belt, and the salesperson mentioned that the cash counter would resize the belt for me. After paying, I requested that the belt be handed to me so I could confirm the exact length I wanted it shortened to. The person assisting me handed it over without issue, but another cashier who had not been part of the conversation interrupted rather rudely, saying, “We won’t cut a belt while you’re wearing it.” Fair enough I completely understand health and safety protocols but I explained that I was only wearing it temporarily to indicate the precise point where I wanted the belt cut. Still, this cashier continued to argue, incorrectly insisting that belts can be cut either at the tip with the buckle holes or at the end near the buckle. This is simply wrong. Any trained staff should know that a belt should never be cut from the buckle hole end, as that section is stitched and finished, while the other end is designed for adjustment, as it is finally lodged into the buckle. I was genuinely shocked by the lack of product knowledge and the unprofessional attitude displayed. What began as a pleasant experience turned into a frustrating and disappointing one. For a premium brand like Coach, I expected far better service and basic product understanding. If this store wishes to uphold the Coach reputation, staff like this need proper training both in customer service and product knowledge. The behavior I encountered was completely unacceptable and not representative of a luxury...

I used to love this store. I preferred Coach over any other designer brands. I was shopping with my Grandmother in January of this year when she purchased a Coach bag. She only used it a few times (she’s the type of person who switches between different bags frequently) and it started to fray at the seems. She’s from out of state so when she came to visit again (in April), she went to the store and asked to exchange it and the customer service was TERRIBLE. When we first purchased the bag, the associate explained that there is a 1 year warranty on the bag and she asked for our information to enter in the system (name, phone number, address, email, etc.). We provided everything she asked for. When we went to exchange the bag, they said there’s no proof we purchased it there and that our information was not in the system. So either the associate entered our information incorrectly or she didn’t enter it at all. But how is that our fault? She clearly messed up somewhere. They treated us poorly and were very ignorant. Saying that there’s “no proof of purchase” seemed to insinuate the bag may have been stolen. At least that’s how they made us feel. I called Coach customer service and they were much more helpful. They requested a # on the bag and were able to determine that the bag was in deed purchased, but again, our information wasn’t in the system. They also offered for us to send the bag in to be repaired. The customer service rep stated that the store should have assessed the bag and helped with this. Grapevine Mills Coach outlet needs to work on their customer service. I will NOT be a returning customer and they lost a lot of business...