OAKLEY VAULT — Local services in Grapevine

Everytime I'm in a new city I stop at an Oakley Vault. I usually walk out with clothes and/or a new pair of sunglasses (Currently own around 20 pairs). However, this location has some serious issues with customer service that can be chalked up to basic employee training. This is the first location I've been to where I haven't been greeted at the door or ask if there's anything they can help me with (usually isn't a big deal as I'm just browsing to see if there's anything I like for a good price but it's nice to know they actually care). I grabbed a couple shirts and was eyeing a pair of Sunglasses that were in a locked glass looked around for an employee but they were either all in the back or huddled in the corner on their phones and talking. Decided I would go try on some stuff and try again after. I had to interrupt their conversation to ask someone if they could open up a dressing room while I stood there staring at the powow till someone noticed me and got "sure" as a response. After I went back to the sunglass case and interrupted their gathering again to ask to see the pair of sunglasses in the display case. The guy didnt say a word and stood there as a I looked at them and didn't say a word I quickly gave them back and decided I wasn't going to be purchasing them there and I would go to another location that at least acts like they care. I went to purchase a shirt on sale and after waiting at the register for 10 minutes with 2 other costumers while 4 employees were standing in the middle of the store talking I put the shirt down and left. If they were slammed with customers it wouldn't be a big issue but there were only 8 people in the store and only 1 of them was being helped with sunglasses because she too had to ask for help.

This may be a petty thing to bring up but out of the many locations I've been too I have never had this problem and enjoy the products I get as a result of the experience. I will make a note to not return to this place but decided to leave this as a note to properly train your employees at...

I called this location 16 times in attempt to find out if they had the Holbrook dark ink fade Oakley’s. Nobody answered so I felt it be best to drive in. I just thought there may have only had one employee tending the store and too busy to answer the phone. When my wife and I walked into this store front we saw not only one employee but 3. Just standing there with not much emotion. I didn’t waste time telling them that I called 16 times and nobody took my call. It was obvious that they had the man power. They weren’t apologetic, they didn’t show any sympathy at all. They had the shades I was looking for and even had a sale going. $45 off polarized shades, and 50% off of the second pair. I couldn’t get passed the customer service so I walked around the corner to Sunglass hut. Before walking out I heard an elderly lady tell the team that they looked like they didn’t want to be there. I wasn’t the only feeling that this Oakley team needed training lessons on customer service. As I walked into Sunglass Hut not only were we greeted but we felt appreciated. I told them the deal Oakley was offering and they matched it. I am now the proud owner of 2 Oakley shades thanks to...

This store is my go to store. But today there's a young lady that acts like a real smarta55. The kind that is like the airline counter clerk in the movie Meet the Fockers. There's a sign that says buy two and get the other 50% off. So we got two pairs as gifts. At the counter, she had to explain that since they are already marked down, they don't qualify. I said it's okay but my wife had to ask that the cabinet sign is a little bit misleading. She quickly answered "No, it doesn't! It was all written in there." If I was feeling petty today I would have dragged my lawyer and have her manager explain to us why their sign was written that way and why does she had to explain it to every customer. I didn't care much about the price but this lady really got in my nerves. She definitely needs some social skills. I will rell my friends not to buy here and I will also stop going here just to show that people persons are the key to physical stores beating...