Palio's Pizza Cafe Grapevine — Restaurant in Grapevine

My family and I decided to visit Grapevine Hilton Hotel for the 4th of July and it's festivities. With the evening approaching my children decided that they were hungry for pizza. We decided that based off the pricing of the website in comparison to the normal commercialized pizza restaurant we will go with Palio's. Palio's had their pizzas list it at 9.99 for their large pizzas. So not only did I experience an extended wait time exceeding 8 minutes, which was totally unexpected, even though it was a holiday. I got the run around for about 20 minutes arguing back and forth between the manager name Katie that there was some type of up charge that was ringing my total close to to 30 bucks for two pizzas when the website was showing $9.99 per Pizza. Not only did she make me feel as though hours misleading or being deceptive but she would not believe what I was stating until I asked her to pull up the website on her phone which was Palio's Grapevine. Com. After she realized that I was speaking fact not once did she offer to discount the order but she tried to say that her manager was an hour out and wasn't able to be contacted to try to help remedy the situation. Needless to say the least after all it said and done I bought the pizzas due to the inconvenience of time and hunger for my children. This is totally based off of customer service experience. this is what makes it not worth it to help the small business. She could have offered to comp at least one pizza for the inconvenience but she...

VERY AVERAGE. Where to start. The good: a quaint well decorated cafe. The food fair is a little pricey even for a so called "artisan" pizza place. A large pizza will run about $15.99 and for that you get a 12" cracker thin crust pizza that is short on sauce, cheese and pizazz. In fact, the pizza is completely unremarkable. Granted, the menu offers interesting pizza toppings such as cashews and cranberries. So maybe one of those exotic flavor combinations might be more exciting but given the lack of the basics (sauce, cheese, crust) I doubt it.

The BAD: The place isn't well maintained. There were food particles on the tables, floors and on the seats of the booths. Napkins on the floor and under tables. I would expect this from Cici's pizza but for the price paid here, it's really unacceptable. Considering I visited at 2:40 in the afternoon, with only two other patrons in the place and staff standing around the place should have been spotless. When it comes to food I take attention to details seriously. If the public area of the stoor looks dirty, I hesitate to think what the food prep area looks like. To the establishments credit a girl did come out to start cleaning a few of the tables off...with Pledge. I'm pretty sure the health department requires something a little stronger.

Verdict: nothing new here or special. The pizza is average at best with slightly above average prices. I see no reason to come back or recommend this...

I recently visited Palio’s Pizza Cafe in Grapevine and had an incredibly disappointing experience. The behavior of Aaron at the register was unprofessional and rude. He didn’t greet us warmly and seemed dismissive, especially compared to how he treated the customer behind us. It felt as though he didn’t want to serve us at all.

When I placed my order, he asked if I wanted to add any drinks, and I declined. He then directed me to the back of the restaurant for water, making a point to emphasize that I could only fill the glass with water—not anything else. His tone was unnecessarily harsh and condescending, as if he was expecting me to fill the glass with something else.

The food itself was okay, but the overall experience was soured by poor customer service. As we were finishing our meal around 9:50 PM, a staff member came up to us and rudely informed us that the restaurant closed at 10:00 PM and we needed to finish immediately. The way he communicated this was not only impolite but also unsettling.

I've been a loyal customer of this location for over 10 years, but after this visit, I won't be returning. It’s disappointing to encounter such unprofessional behavior at a place I’ve enjoyed for so long. I’m sure I’m not the only one who’s had a negative experience, and I expected much better from Palio’s...