Mountain Mike's Pizza — Restaurant in Grass Valley

Awhile back I called in before closing to order our food so it would be ready when we got there since they were closing soon. Upon arrival, I paid for it and was given the pizza in a box although I asked to dine in. I ordered pizza, one soda and 3 waters. After I paid I realized the amount didn’t seem right. Come to find out, the employee charged me over $15 for water. She went on to tell me that it is their policy that they have to charge me for the cup although I asked to dine in. I insisted in getting my refund and the girl was really rude. Another employee came and made sure to make it right. Because it was so wrong. I never did see the refund however I called the owner that following week. I was really impressed with her professionalism and appreciated her call. I even told her I would continue to support her business and let this be a training opportunity for them. Tonight, for the first time since the incident I called and placed an order to go. I was 2 minutes from the restaurant and got a call from the same employee who tried to charge me for the waters telling me that I was blocked from their system and have been banned to order from their restaurant. Now I have been overcharged, denied service and wasted gas trying to give them business. I will absolutely NEVER step foot in this place again and will continue to share my...

Ordered a large GF pizza and paid $60…..what I received was the teeny-tiniest large pizza I have ever seen. I don’t see how anyone could either accept or advertise the pizza I received as a large. Not only this, it was burnt, brittle, and dry.

I am sure none of the capable people who work here intended to create or send out such a terrible pizza. There seems to be a pervasive issue with quality control here.

Did I eat it? Yes, because I was really hungry. Did I enjoy it? Somewhat, in the very one-star way in which a little dog might enjoy nibbling on burnt crusts.

Grateful that it’s even possible to order a pizza in my lifetime, and yet this pizza has left a lot to be desired.

It was one of those pizzas which remind you of the importance of acceptance and keeping a good sense of humor, even among life's many great and small indignities. (In this case, a very small one.)

If you care about good food and receiving value, I suggest you learn from my mistake and...

I’m so disappointed in this location and the need to share a poor review. I have been a lifelong Mountain Mikes fan and have often visited weekly for many years (other locations and locations around the state) and feel like I have a good grasp on standard operating procedures and taste/expectation. I was excited to see a location in Grass Valley after relocating in 2021, but it has to be the worst Mountain Mikes pizza experiences I’ve had. Over 3-4 visits the pizza has been very slim on toppings, the cheesy breadsticks did not include much cheese, the salad bar was non-operational or nearly empty, and one of the saddest things, no iconic Mountain Mikes buttermilk ranch dressing. Absolute devastation. It appears the current owners are trying to cut corners at the expense of best practices. If they could fix some of these issues I’d be frequenting this...