Sonic Drive-In — Restaurant in Great Bend

On 9/1/22 we ordered and paid at the store. 15 minutes later, before receiving our food, the power went out. Someone came out and said that as soon as the power was back on, we would be issued a refund to our bank. To this day, we have not received money back. The manager stated that I had to go online and make a complaint to corporate, which I did. Corporate stated that it had to be handled through the store. I called the manager again and AGAIN she stated she couldn't help unless we wanted to be paid back in food. At this point, the manager is so incompetent that we will never go back there. It's only a small amount of money but the way this has been handled is...

Parked, pushed the red button, waited,and waited. Car pulls in next to us pushed the button and could hear them being asked for their order with out any wait. Still waiting for our order to be taken. Finally after more than 5 minutes Roger asks to take our order. After he gets the order he asks if there is anything else and I state better service. He says "What" so I explained how we had been waiting and the person that pulled in after we had already been waiting was helped before us. All we got was a half hearted sorry. Didnt sound like he cared. And the person that got helped before us was a...

Came by for breakfast while passing through with my family, our carhop Jaqueline was working the drive through window and after we noticed one of the items we ordered was entered wrong and notified her her response was “I read it back to you”, then when she handed us the corrected order she slammed the window in my wife’s face not only was she extremely rude she was to incompetent to get the corrected order right and forgot the tots, needless to say we did not even bother trying to get the tots very bad experience at least the kitchen staff was good, we...