Holiday Inn Restaurant, Sports Bar & Casino — Restaurant in Great Falls

Just went back 2 more times the past few months (Jun 12th 2023 now) the service has increased exponentially. The food the first time burnt the wings but this time just about perfect with green seasoning making them look all fancy. The appetizer came out before the wings (that was like a first ever) so the food this time was great! The server was this tiny short blond (she's cute too said my daughter) she was very attentive checking on food and drink. Our son and daughter had a good time while my wife and I felt spoiled. They have had a good turn around and I hope they keep it up.

(Older review as followes) Usually it's a 5 but this time flopped. New waiter that took 10 minutes to greet us then wouldn't change the channel on the TV at our table because another guy was watching it so he switched the TV at the guys table who was watching ours so we got to stare at each other for the next hour. Then he took another 15 minutes to take our order. Simple just a 25 piece and 12 piece wing. The wings took 30 minutes to come out and they were way way over done the meat was crunchy hard Jerky style. We asked for extra celery and they gave us UNCUT STALK SIZE to gnaw on instead of the normal sliver sticks. The wings were so over done they sucked up all the sauce and were dry so we asked for more sauce and he brings us a 1 oz portion cup of sauce for the 36 wings lol. I ordered a fountain soda and he gave me a 6 oz plastic cup full of ice and NEVER REFILLED! we barely ate any of the wings or celery we had to get togo boxes. We came to watch the Gloden State Warrior playoff game and were forced to have HOCKY on our TV while uncomfortably looking at the guy watching our TV and looking at us so the experience was ruined. So we left and I had to cut up the celery and make sauce for the wings so the meat could rehydrate a little. So we missed the game, had a terrible experience, had bad food, terrible service and he charged $3.50 for my fountain drink that was the wrong size and was never refilled, .50 cents for the extra sauce for the dry wings, 2 bucks for the uncut celery and paid $50 bucks and I had to salvage the meal at home. Next time we go if he is working were not even going to bother sitting down.

NORMALLY this is a great place with great servers the girls are awesome and usually the cooks are better and don't destroy your wings. So please check it out but if you get a bad server... well if you get a bad server anywhere really it ruins the...

Used to come here often so recently tried again and this was my experience, I go in and it’s not even busy whatsoever so I take a seat at the bar (I’m the only one at the bar) there is two servers not even 5 feet away from me on the computer entering in orders, so I wait for one to even greet me and say hey I’ll be with you in a minute or anything like that and nothing after 10 minutes I felt like I didn’t even exist one even came right infront of my face to pour a draft beer and then walked over to another girl and they were just sitting there gossiping about their personal life I could hear every word and still didn’t even acknowledge me sitting there not even a hello…nothing, absolutely couldn’t believe it. After 15 minutes of wasting my time watching them come in and out of the bar feet away ignoring me like a ghost I got up and walked out and nobody even noticed I left. This used to be a good spot a few years ago there was consistent workers and it was always good. But time after time the service got worse and worse seems like every time we came it was new workers and we kept coming back to try it. I’m not the one to leave negative reviews. This may even be my first one ever. But they need to do better whoever is managing this place needs to step it up or get replaced. I will say the one I positive thing is the food is usually always good too bad I was completely blatantly ignored for 15 min straight when servers were feet from me and all it would have taken was a “hey, I’ll be with you in a minute” and I would have stayed and probably had a good experience and turned everything around and I wouldn’t be sitting here writing...

Went here on a Friday while staying at Holiday Inn for supper. When we walked in at 5:00 the place was busy and found out only 2 people working bar and floor. Sat at the bar and found out it was Happy hour so we got a couple of beers and did get our order placed. I was impressed watching Cameron (sorry if I spelled her name wrong) and Brice work that room keeping up with drinks, orders, service, clearing tables. Hats off to the two of them.. our drinks were never empty the food was great, the fried mushrooms were fantastic, and we never felt like we waited for anything. Best deal of a meal we got in Montana. I'd give them raises...