Papa Johns Pizza — Restaurant in Great Falls

I ordered online a simple order of a pepperoni pizza w/extra cheese and brownies for pickup. It said that it would take up to 35-40 minutes. I tracked my order through their pizza tracker, and left when it said my order was ready. When I got there I paid right away with my debit card, also including a tip. After allowing me to pay for it she informed me that my order was not ready yet, that it was still going to be three or four minutes for the brownies. I went outside and waited in my vehicle. I went back in a few minutes later only for her to tell me that it still wasn't ready. I did this about three times! When I went back online and checked my order tracker it said that my pizza had been picked up already. I took this into the women at the counter who had no explanation. I was very upset. 25 minutes later my pizza was finally ready! Nothing was offered to rectify this mistake, only a very rude 'Im sorry'. As if it was my fault! This was the only time I've had a problem at this location. I definitely regret leaving a tip, and even if I asked for a refund it was going to take up to 10 business days. I had hungry kids at home so after checking my order, which was right except for the extra cheese, I made sure they didn't spit in and just left. I know that it was the manager who helped me at the counter so there was no point in asking to...

Traveling Civil Engineer here. Here lately I've been working what was supposed to be a 2 month gig in Great Falls ,for almost a year now. And after my usual 14+ Hour Days & I'm beat . Down right starved & exhausted. Fortunately GF,MT has my Fav Pie "PAPA J's" of course. After spending enough money,time / ordering from Central St. I couldn't ask for a better group of Guys. ( From Calvin, Conor, just to name a few ) sadly a handful other names escape me atm. What drew me in was the quality PaPa J always delivers , what kept me returning to Central ave though was the excellent customer service, as long as getting to know some of the managers & employees,whom have all been nothing less than out going & extreme pleasure to chat with & do business! Always look fwd to seeing all of you, while grabbing dinner twice a week, sometimes more. Keep Up The Excellent 👌🏼👍🏽Service , Ladies & Gents along with the superb quality that tops them all hands down. Great Job, All Yuh's...

I was kindly greeted by the gal working. She was courteous and very helpful. She helped me decide on a meal, as i was having trouble making up my mind. I was using a gift card i received for Christmas. When time to pay, my gift card would not work. So i went to try the plastic bag trick to reswipe it when she turned the screen around and said i totalled it out for you. So i went to hand her the card and she says no, I paid it for you. Gave me a beautiful smile and said, maybe itll work next time. I've been experiencing some traumatic hardships in my life as of late. Rosalyn, I thank you from the bottom of my heart for the kindness,empathy and patience you've shown me today. You are a bright beautiful light in this seemingly darkening world. Don't ever lose that smile. I appreciate you more...