Payless Furniture — Local services in Great Falls

Awful customer service. We bought a sofa and ottoman in May, the lady that helped us was less than helpful the entire time and couldn't give us information that we were asking. Talked to us like we were children and wasting her time as she didn't think we would buy anything. We had to wait for our ottoman and were told mid to end of august. Called at the end of August and they told us mid to end of September. Called again this morning and they told us end of October. Wouldn't be a big deal if they stayed in contact with us. There's no reason we have to keep calling to get an update when it is already paid for and we thought we were just waiting on shipping. Asked for a refund because we don't care to continue dealing with...

1st of all ive had my couch a week it spready looks old terrible quality...The sales man didn't even try to work with us we asked if they had military discount he said I can take the delivery fee off... uhh we don't need delivery we bought a couch said clearance the guy said no that's the price listed.. he didn't care about the customer he cared about making money. Took the couch outside and then left closed the door...

Nice place, the furniture is not cheap. It is very nice furniture if that is what you are looking for, the name is not true to the price. Walked in to huge building right off of the river and the selection for lazy boys and couches was tremendous. Staff said hello, no pressure when I walked in. 4 stars just because of name and prices didn't match, but other than that no complaints....