Jersey Mike's Subs — Restaurant in Green Tree

This was the second and likely last time I’ll visit this location. I like to think I’m not a difficult customer and I don’t have exceptionally high standards. My first visit here several months ago, I ordered online. When I went to pick up my order, I left my phone in the car and just ran in to grab my food. I was met with quite the attitude because I didn’t have proof for the order I was picking up. I have never needed to show proof to pick up a mobile order at ANY other establishment. I went out and got my phone so I could complete the pick up. I had left a tip on that order and I 100% would not have tipped if I had known I would be met with such an attitude.

Fast forward to today, I decided to try Jersey Mike’s again. I went in to order and the guy that took my order didn’t even acknowledge me. He just looked at me. I politely asked him if he was ready to take my order. He also never asked what kind of bread I wanted…clearly, all of this was an inconvenience to him. When I went to pay, it’s comic that the machine asks if you want to leave a tip. I’m not tipping for service that is barely provided.

The subs are good, but this location’s staff needs a big...

2 orders in a row from this store now wrong. The first I assumed was a fluke and now it seems to be inept staff who can't read or tell the difference between ingredients. Past 2 orders requested bacon... paid for it and tipped... no bacon. Requested no tomatoes, both time tomatoes added. This most recent order no bacon, tomatoes present and on wheat bread not white which again is what I ordered. It's on the slip, I have no idea how staff are this clueless as to not read the order in front of you. They're online orders so I can prove what I requested and what I paid for. I have no idea why this place went downhill so quick. When it first opened it was excellent. I spent my breaks going to get it, so now I'm stuck with this incorrect sandwich yet again. I was so excited when they opened to have a quality lunch option close by but this is likely my last order. Never got a response either from my last wrong order which I submitted a customer service request for as calling the restaurant is useless as I don't have time to go back up...

HORRIBLE CUSTOMER SERVICE! I placed an order BEFORE 8:30PM and it was canceled. Called the store to find out why and after over a hundred rings, someone picked up to only hang up on me mid sentence! I tried placing the order online and it wouldn’t allow me to because it was after 8:30PM! I called the store to place an order AND said I was literally in the car on my way and the employee said he couldn’t place my order, “because people always order after 8:30 PM and never pick the food up!” I paid for an uber and was in route there and was trying to be proactive and not hold your employees past 9PM! I am a traveler and after a long day at work just wanted to eat, but instead was met with poor customer service! I was ready willing to pay for my food over the phone! I asked what could I do because it was 9 mins to close and didn’t want to come in right at close and he said, “be here before 9”sarcastically. Very...