Martin's Crosswinds — Restaurant in Greenbelt

If I could give it negative stars I would.

When we signed, I told our planner I would like to get started on everything and have it finished at least 4 months before my wedding if not sooner. I signed the contract and no one returned any of my calls for months until other screw ups made us threaten to take our money elsewhere. The General Manager then talked to us, answered some of the questions we had, cleared up some of the things that had been misrepresented, and set us up with a different planner.

The new planner seemed nice, contacted us, introduced herself and let us know her hours of availability. At that point I was happy and thought everything was going to be fine until we call a few weeks later and found out our planner was being transferred to another Martins and she had no idea who our new planner was going to be.

At this point we have been waiting to talk to a planner about our wedding since October and it is Feb 26th today. We are just tired of waiting and want our money back. The General Manager was very rude at this point. In his opinion we hadn't really given them a chance and "contractualy" they haven't done anything wrong. He kept interrupting me when I was speaking and told us that our concerns were unreasonable and most of the planning wouldn't even be done until about 3 months before the wedding. I told him we talked to the first planner about finishing all of that way earlier in advanced and since then we had talked to 4 different ppl including him and we have not even begun the actual planning. He completely dismissed all of my concerns as unrealistic expectations and tried to make it seem as if everything was our fault because it took us from Jan 30th to Feb 26th to set up an appointment. We were moving into a new home and managing other parts of the wedding. We had warned our new planner of all of this and she had been fine with it.

The General Manager said that we aren't really telling him what the problem was because we can come in and see any planner. This really irritated me because we tried that approach between October and December between 2 planners. Communication, unless u were standing right in front of the person, had been non existent and I wanted one person that I could depend on. Aparantly that was a luxury not included in their contracts.

The staff at Martin's made promises of excellence that I don't feel they even try to meet and has made my wedding planning painful. At this point we just want our money back and to go elsewhere

Because of them we will have to change our date to get any other...

Went to a wedding there on Saturday . Very beautiful place . Was treated at the door by a gentleman who welcomed us to the facility. Very nice touch . The room for the wedding was set up nicely and that part of the event went flawlessly. Now when the wedding was over I realize the room needed to be turned but there was nothing for to do while we waited . I am not sure that hors d oeuvres were supposed to be passed during the wait but I didn’t see any . When we got into the room it was well presented but we had 8 place settings on a square table which was too crowded. There were 2 people passing hors d oeuvres inside the room and they never got to the table I sat at . Finally the salads came out plates were cold salad was a little wilted it was a Caesar . I did not like seeing the sales wheeled out into the room on the plate dollies that was tacky . After the salads were cleared there was almost a half hour wait between the salad and the entree and there was no ceremony going on we were just floating around the room . Went to the bar and the drinks were nice staff was friendly but one of the bartenders kept scooping the ice with a cup instead of an ice scoop . That’s was concerning to me so I didn’t get another drink after that . The food was served and it was excellent I have to admit but i had to and my whole table did have to ask for something to drink . There was water and sparkling cider at the table but there was also iced tea that was delicious by the way but I shouldn’t have had to ask for it since it was probably included in the package . There seemed to be no organization to the service no assigned wait person to our table and my whole table noticed and complained amongst ourselves . It was a nice event just the service was really not up to the standard that a place that looks like that...

I had a quinceañera on June 3rd 2023 from 7:00pm-11:00pm. If you choose to rent out any one of the venues make sure you read your contract very very carefully. They claim to provide excellent service and have the entire event organized. In our contract we had an hour of set up and an hour of breakdown, which is ridiculous because if you know anything about quinces- an hour of set up is complete bull. So we called our lovely lady planner to let her know it was bull and she said she would give us two hours of set up. So we let EVERYONE WE HIRED know they had two hours…just to have this completely rude and disgusting manager to slap his hand on his contract and YELL he’s doing whatever the contract states, even tho we were told there would be a change. The event was very unorganized, managers saying they’ll serve food whenever they want and not when we want even tho the Pastor was preaching and WE are paying for the event, not the them. In our contract it stated champagne would be given to all- explain to me why champagne was only given to the parents and the court and literal WATER was given to the rest of the guests to toast. We were yelled at and treated with disrespect. Since they care so much about their contracts why not provide the treatment you say you’ll provide? We wasted a lot of money to be treated this way. I only provided two stars because the venue is gorgeous and our planner lady was so sweet. But my money well could have gone to another organized respectful venue. And this is coming from the quinceañera herself. Treat others with respect idgaf if your the manager, i’m paying you. And Martins Crosswinds is lucky we’re not at the moment...