DTLR — Local services in Greenbelt

Over this past weekend I was very disappointed how the Manager Monica handled a customer concern. I was originally in Springfield and wanted a particular shoe to be sent from her location to Springfield. When the Manager from Springfield called the Manager in Greenbelt she said she would not be sending the shoe due to going out of town for a company event. That response in itself is poor customer service. It took for another employee at the Springfield location to call back to Greenbelt, which then Manager Monica had a sudden change of heart to send the shoe. This was something that could've been handled in a mature manner, if only the Manager at Greenbelt had realized the request was apart of her job description in giving good customer service. The shoe is a gift for my childs birthday. No parent or family member should feel as if doing something for a child is too complex or be disrespected in the process of getting the...

Walked in, was greeted by a guy and he immediately asked how can we help you even though he was already taking care of about 2 other customers. I told him what I needed and with the help of him and his manager I was in and out in no time. I just left from another location and the service was horrible. This store is the definition of great customer service. Please keep it up b/c great customer service is hard to find! (The reason I prefer to order online). Because of today’s visit, Id...

Apart from being acknowledged upon entering the store the customer service needs improvement. It was very quiet due to no music playing, but the employees were talking as if they weren’t at work. I know that the young lady behind the counter cursed her mother out the night before, how whoever made the schedule was trying to cut peoples hours etc. And it seemed like I was a burden when asked for shoes for my mother. They all congregated at the register just...