Ross Dress for Less — Local services in Greenbelt

I am writing on behalf of my wife who doesn't speak much English, to complain about a return that went wrong at a Ross store on Greenbelt Road, in Greenbelt, MD. My wife tried to return a DKNY handbag, which she bought in a different shop, at about 6:40 pm in the Ross store in Greenbelt on Sep 19. A shop assistant there carelessly charged that item instead of making a refund, and then put the item in a large plastic bag together with other items that my wife was buying from the store. The shop assistant also threw the original receipt of the handbag away (my wife attached that receipt to the handbag when she was trying to make the return.) Because my wife was distracted at that time for some reason, she did not follow the shop assistant's actions and did not noticed his mistake. Only when she got home, did she find out that the handbag was not returned, it was placed back in the big plastic shopping bag together with other new items, and it was charged, not refunded. On Sep. 20, at about 6:30 pm, I accompanied my wife to the store to complain and ask them to correct their mistake. Both the shop assistant and the store manager refused to listen to our narrative. They asked for the original receipt which we no longer had as it was thrown away by their mistake. As we did not have the receipt, we asked them to check the security cameras to see that my wife brought the handbag in from outside, and it was not an item in the store that she was buying. They did make an attempt to check the tape. But they only checked the portion that showed the transaction at the counter, which did not show the whole story. I repeated asked them to check the tape from the point when my wife entered the shop at the entrance door, but they refused. So, I asked them to check their inventory to see that they did not have that kind of handbag before my wife brought it to the shop. They also refused. As you can see, their mistake made my wife unable to return the bag, and worse, she was charged once more for that bag, and the original receipt was lost too. I and writing to ask the management of higher level to conduct an inspection to verify our story and then correct the mistake by refunding us for the wrong transaction. I am looking forward to hearing from you. If you have any questions, please contact me. Thank...

Disappointing experience at the Ross store in Greenbelt, Maryland. On July 15,2025, my kids and I were shopping when one of the employees, Talia, spoke to me in a rude manner. She scolded me for my 4-year-old daughter running around, which I had already been trying to correct. What was more concerning was her attitude and refusal to apologize or show empathy. When I politely mentioned to her that she could have handled the situation better, she responded with a dismissive tone, saying "I don't have to." The situation escalated when I reported the incident to the store manager. Instead of taking responsibility or apologizing, Talia doubled down on her behavior, saying "I don't care about your complaint" in front of the manager. This lack of accountability and customer care is unacceptable. As a customer, it's disheartening to see employees behaving in this manner, especially when it involves interacting with children. My daughter was scared and upset by the encounter, and I was left feeling frustrated and disappointed. I hope the management takes necessary steps to address this issue and provide better training to their employees on customer service and conflict resolution. Until then, I would caution other parents to be prepared for potentially unpleasant interactions at this location. 1/5 stars. I am also report this to Better Business bureau and customer protection agency after speaking with Ross’s Complaint department, if not get any satisfactory Replies i will seek...

This store could not help me, which would have been fine, but I'm writing to detail the level of incompetence I experienced. There is literally only one person who knows anything in the store, the lead manager, and all other managers and associates either don't know what they're doing beyond ringing up purchases or they're too scared to do their job. Every time someone tried to help me, someone else would discourage them from doing so. I stayed in line for over an hour while the lead manager was "taking care of an emergency." I witnessed an associate being rude to the elderly and to immigrants. The lead manager when they finally were free to help, the first thing they promised they couldn't do in the first place. I believe associates and managers alike need...