AT&T Store — Local services in Greenbelt

My experience was so awesome. Bryan and and another gentleman (I forgot his name) were so accommodating. The customer service was beyond my expectation. What I love is excellent customer service. If I receive great customer service I want to share it with the world. That is so missing. Now I am that one who will also speak about poor customer service. AT & T store in Greenbelt, Maryland staff is awesome.

So, just to share with you. I obtained a new phone along with new service. They did what they could do while I was inside of the store but I had to leave. Both gentlemen continued after I left they continued to prepare my iPad and my Apple Watch.

They followed up with a phone call to keep me informed as well. Today, I returned to the store for additional assistance which was needed and once again the gentlemen were accommodating. So, friendly and nice. They answered my questions. I mean who could have asked for better customer service.

Thank you guys for making me smile and feeling good about my experience with you...

10/10 don’t recommend first of all I had this experience while I was in the process of getting a new phone service because i was no longer satisfied with AT&T I came into the store when I spoke with one of the employees letting him know I wanted to turn in the phone because I was no longer with AT&T and didn’t want to be charged the phone anymore without my knowledge he then put my phone into the system as a trade it when I told him I no longer had the service. so what am I trading in ? I then ask to speak with the manager and she basically told me they can’t do anything about it and I must have confused her employee because they would have told me that process isn’t doable after a 14 day period I was still charged the remaining $700 when I no longer have the phone very unprofessional they said it was no way I can be compensated when it was the employee who should be held...

This review is for a gentleman who helped me about a week ago. I have no idea what I did to my phone and walked inside the AT&T store basically panicking because I was not able to use my phone. In my past experiences when I’ve entered a AT&T store usually if I am not upgrading or getting a new line, The representatives are no help and tell me to go to the Apple Store to fix my phone.

With that said. I walked into the AT&T stood in line for 2 to 3 minutes, Jose came out from the back and was very professional and kind. He seemed very empathetic to my situation. Jose was able to help me all the way! He patiently was able to fix the issue and walk me through, how not to make that mistake again ha ha.

I asked for his card because I know who to ask for if I ever need assistance with my phone.

Thank...