Klasiana Pizza — Restaurant in Greendale

Think Twice-

Tonight’s order was a disappointment. My husband went to pickup our pizza and waited an hour longer than the projected time for pickup. The restaurant forgot our order. No apology was offered and they even asked if we still wanted it. I find that strange; turning away customers but that’s my opinion. I get mistakes happen but no accountability is bad business. When he returned home, the order was wrong. We asked for extra sauce and there was barely sauce on the pizza. It wasn’t even spread evenly. The pizza was supposed to have onions, it didn’t. We called to let them know about the mishap and asked if they could correct it for us.. they were rude on the phone and said “no.” The best they could offer was $5 off if we ordered another pizza.. why would we do that?? It was already late. It was made wrong and customer service was awful. Unfortunately, we don’t have the luxury to spend more money and take a chance on the order being wrong again. We work hard for our money and spend it diligently. We won’t be taking the risk of spending our money...

I was so excited to go back to Klasiana after having not gone for years, but to say I’m disappointed would be an understatement. This place has gone way downhill since COVID. I had to wait an additional half hour beyond when they said my food would be ready. No big deal, that happens. The lack of acknowledgement of my wait was a little disappointing though. Then they got my order wrong and swapped my jalapeño poppers for mozzarella sticks. Yet, somehow didn’t even include marinara sauce for the sticks. They were also clearly frozen and cold when we ate them. The wings used to be amazing. Now they were overcooked and tasted like they were cooked in old oil. The pizza wasn’t as good as it once was either. The texture of the crust was weird and it too was cold. I live less than 5 minutes from the restaurant so it shouldn’t have been cold already. All-in-all a very disappointing experience. There are far too many pizza options available to have to settle for mediocre. I hope they begin to take their craft seriously again, because this...

Overall it's a nice place to pickup some pizza and a few sides you might be craving. They have plenty of apps and alternatives to pizza which is nice. I'm keeping my review at four stars because in the 10+ visits we have made here, they have consistently good pizza and little hit or miss on the apps. Today, along with our pizza, we got Moz stix and breaded mushrooms which is a usual staple for us. Most occasions the apps come out nice and we are very pleased. Today however, three of the seven Moz stix were completely hollow with no cheese (they were probably cooked a little too long in the fryer) and the mushroom's breading was on the soggy side. A bit disappointed but we ate them nonetheless. I'm sure if we would have called to mention these problems, they would have done something to make it right, which is why I stay at four stars.

In short, it's consistent good pizza, plenty of apps and pizza alternatives at a very fair price. Support local businesses like this one, they are good people...