If I could give this place negative stars, I would! I’ve had bad experiences here before and I’m all for second chances and everything. But third time is the charm for me. Just bad service all around.
I went through the drive-thru and to start it off I waited at the speaker for around 10 minuets before they decided to take my order. And there is something wrong with the speaker because I could barely understand what the girl on the other end was saying to me because she was coming through choppy.
When I finally got to the window to pay. The girl put my drinks in one of those cup holder things and when she handed it to me the sides ripped and Coke and Dr. Pepper went all over the side of my truck. (not a big deal, accidents happen) after I was carefully handed new sodas I was told to pull forward because my meals had to be made “fresh” (not a problem)
I parked and waited 25 minutes for them to bring it out the first time. I ordered fries and onion rings with my meals. Since I was told it had to be made “fresh” I expect my food to be like melt your face off hot! But my fries and onion rings were legit cold!
I politely went back through the drive-thru again and asked them to remake them. When I asked them to do that you would of thought I asked them to do something illegal. They were so confused but once they figured out what I asked they told me to pull forward again and wait. I then waited another 20 minuets.. And when they brought it out the food was nice and hot but they forgot my onion rings this time. So I had to go back around the drive-thru a third time and exchange them.
Keep in mind that this all happened at around 1am on a Monday. And there was absolutely no one else in line so I don’t know why I had to wait so long...
Just don’t go here. Save yourself money, time and patience... there is KFC, Chipotle and Arby’s right next door. And McDonalds is right across the street. If you go late like I did and not much is open. I’m pretty sure McDonalds is open 24 hrs and Steak n Shake is not far...
Read moreOkay. Here we go... I pull up to the first window. I pay. The young gentleman with glasses was very polite and kind. He handed me my receipt, which i promptly crumpled and tossed aside, and proceeded to carry on forward. The woman standing at the second window resembled some lovecraftian goblin. Her hair was this mass of disgusting black strands, shining with grease. Her face was old and sunk in, her underbite snarled at me as I looked at her. She said "did you pay??" With a high pitched rasp similar to nails on a chalkboard. I said yes! I did. She snarled "do you have your receipt?". This is when I panicked. I was on borrowed time. On My lunchbreak at work. I thought to myself. "This is the end of my Career. I will be sitting here arguing about this for the entirety of my lunch minute. I will return to work and be told to clear out my desk". Anyhow, this eldritch woman snapped at me once more. "WHERE IS YOUR RECEIPT" She howled. I frantically shuffled around in a fury, attempting to find the blasted thing. And BAM, there it was, it was like the clouds parted on this dreary day to grace me with light. However this feeling would be fleeting. Once she had my receipt in her claws, she barks at me "you paid for the wrong meal. Did you know that?". I replied, taken back by her horrific demeanor and lazy eye, "n-no?! I did??.. how much was it?"... She handed me back the receipt. Like the finals, I was in shock and awe, as I saw what I had just purchased. A whopper, LG fry, and a LG unsweetened tea. The meal of Diablo himself. I was destroyed. I had paid for another man's meal. My manhood gone. My livelihood destroyed. However I was able to escape the devilish grasp of that creature of the night and I made off with my meal. BK, if you've made it this far, drug test her. She is on...
Read moreStopped here at 1130 on a Saturday, today, May 7th. After walking in to place a to go order. The lady, employee behind the counter went about doing a few other things instead of acknowledging my presence. Didn't mind because I was still searching for what I wanted. Finally came over, asked what I wanted. Asked her if they had grilled chicken, she said no. I said I will take a crispy with jalapeno cheddar pops. Took the order, took my money and walked away. Nothing said. She went in the back, argued a bit with her fellow coworkers. 10 minutes later, came back out threw my order in a bag. Set it on the counter without turning around or saying anything. I seriously had to laugh out loud at how rude and unprofessional she went out of her way to be. Then on top of this, as I'm driving and start to eat my food, it was cold. You could almost taste the grease hardening up. So Once I get home. I decided to contact the company on line to report the issue. The site was almost impossible to leave your complaint, and once you did, it offered you a code for a free whopper telling you that you can only have one whopper per household per month. I don't want a whopper and why do they think I would ever visit again after my experience today. They don't want to fix anything, they just want to toss a coin in the monkey grinders hat so the monkey will go away. They say that fast food will kill you, well if it doesn't, the service and response will be there to help finish you off by stressing you out to the point of beating yourself in the forehead with your first mumbling why over and over again. Do yourself a...
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