Mattress Firm Lancaster — Hotel in Greenfield Township

I waited to do this review until after the mattress was delivered, and I'll tell you right now: we're still happy with our decision to buy this mattress from Craig at Mattress Firm. Here's my story... :) My boyfriend and I came in to Mattress Firm on a Friday night a few minutes before closing. As soon as we realized how close to closing it was, we planned to just do a quick sweep and come back in the morning. However, Craig - who was working with customers at the time - was very friendly and informative, right off the bat. He took a second from his current customers to welcome us and give us a break down of the lay out (which was super nice because we didn't really known where to start otherwise). Once he finished with the other customers, he came straight over to us. I immediately told him that we weren't planning to buy that night (and we didn't)... He was completely okay with it. He talked to us about the mattress differences, box beds vs buying in store, etc. We eventually told him we were still going to shop around and we'll be back after visiting a few other stores. We visited two other stores and received far lowed quality customer service than we did with Craig. My main thing with Craig is that he was very real. He didn't make us think we were being shmoozed, and he didn't trick us into any deal. If we had a question about better mattresses, credit limits, or even just his opinion, he laid it out. And he was nice about everything. Very professional. We couldn't have asked for better service than what Craig delivered. We already liked him without comparison to other sales people, but after those experiences, there was not a doubt in our minds that we made the right call to come back to Craig. And let's not forget about the mattress end of the experience! As much as we thought we wanted a diff mattress from another store, I feel like we came away with a pretty good deal! We found a mattress that was comparable to what we found elsewhere, and Craig helped us find a finance solution that was very comfortable. All in all: superior service, amazing BeautyRest mattress, and...

Mattress firm is the place to go when looking for a mattress! We went to a few different mattress places and they were definitely the most competitive on pricing, and caring! Cheyenne and Dexter were great! When we first arrived Cheyenne walked us through a "mattress quiz" that would show which mattress would be the right fit for us. We tried out a few different mattresses, and she even did a demonstration with us of the mattress bases and different features each has. We didn't think the feet lifting feature would be something we would really use, but with the demonstration it really showed how much pressure in your back relieves with the feet up! She even walked us through pillows and watched to see which one would be the most supportive for us individually and made sure it didn't raise the neck too much for optimal comfort. They were very thorough and broke down the warranties and all the sales for us. Shopping at mattress firm was a great experience, would highly recommend!

Update: Our mattress base stopped working and we were getting the run around from serveco so i called into the mattress firm store and Jeramy was excellent! They’re sending someone to come out and address the problem within...

I came in July 31st and ordered a mattress. I was told it would be there the next day. The gentleman told me to call in if I didn't hear from them. I did and was told they will call me when it comes in, and that I didn't need to call. They did tell me it would be in Thursday of the same week. Thursday comes and I don't receive a call, so I call and the gentleman who sold me the mattress States it's not there, but he will check and call me back. Couple hours goes by and he calls and says he will have to cancel the order because they can't get the mattress. OK fine, I paid in cash and told him I would be down to get my refund. He says no they have to issue me a check and it takes 2 weeks. I talk to the manager and he states the same thing. I called today to check on the refund and I'm told it was processed 8/22 and u will have it next Friday. Exactly one month after the purchase.

Day 15 no refund and can't tell me where it is,where it's going, or date it was processed as I have received 3 different dates. Done waiting this isn't rocket science. They seem to answer a negative review pretty...