Five Guys — Restaurant in Greenfield

Never had an order messed up this bad before at Five Guys. Last night we ordered two bacon cheeseburgers (one with mayo, lettuce, and tomatoes - the other with mayo, lettuce, and grilled onions) with two milk shakes for pickup.

My husband went to grab the food and they didn't give us the milk shakes, so he had to drive 15 minutes back to get it. This was definitely our fault as we should've checked, so I don't blame them for this at all. Although it would've been nice if they remembered. My husband did call to let them know he was coming back to get it, and the associate he spoke with told him that she had forgotten to make it for us and apologized.

Things were going fine up until we started eating. I realized they had made my burger completely wrong. No bacon and no sautéed onions; instead, there were jalapenos and pickles on it. I was extremely disappointed because not only did they forget to make our milkshakes, but they also messed up our food order.

My husband called and they said they'd give us a refund, so we'll see if it actually happens. I'm not sure if we were just unlucky that day or not with bad service, but I guess we will just drive to the Mayfair location if we ever...

Had a horrible experience at this location! The general manager Tiffany has the worst customer service I have ever received. My co worker came in and let it be known she was allergic to peanuts and ordered a shake. The manager refused her service but saying the place was covered in peanuts and there is no way to avoid it, she then shrugged her shoulders and began to mumble under her breath. When we asked why she couldn’t just change gloves and clean the blender first, she stated it is posted on the door about their peanut allergy policy. I read the sign and it only says to not bring peanuts out of the restaurant due to allergies, not that they can refuse service for people with allergies. I will never be back to this location and I highly recommend not...

I’m giving a 3 star specifically for the customer service. They really do a good job there, acknowledging you and letting you know wait time. However the cost and product are just not a good value. A little cheeseburger was $9 and it tasted like a burger you would get at a concession stand. All fries and drinks are extra. A small fry being $4.99. I could see paying more if the taste and size was better but to pay more and have it be not be worth the higher price is a bit frustrating. We probably won’t be returning but once again the people working there really are doing a great job getting stuff out as fast...