Chick-fil-A — Restaurant in Greensboro

On 7/15 approximately 6:46 pm I placed a mobile order in the drive thru line and immediately scanned the QR code. From there I waited about 14 minutes for my food to be delivered l. Upon receiving my food I noticed. My fries were were cold and my nuggets were Luke warm. Not thinking too much of it, I decided to go in and request my food be remade as I still had to drive home to give the family meal I ordered to my kids. I informed the initial cashier at the register that i would like my food remade and she went to retrieve the director Josh Greene. Josh Greene asked me what the issues was and I reiterated that my food was cold. Josh Greene then began to lecture me on the process of me scanning my QR code and the food being made once the QR code was scanned (did I mention I waited in line for my food for over 10 minutes?), although I didn’t mention that to Josh thinking that my food is not HOT and I’m requesting it be remade and it should be the end of the conversation, Josh Green began to reiterate the process of how once the QR code is scanned they began making your food. Clearly it doesn’t matter how long you’ve been waiting. I assume Josh wanted me to be happy with even receiving my food. After the lecture/training on Chick-fil-A process Josh finally asked me if I wanted my food remade even though that was inital request. I initially confirmed I wanted my food remade but after quick thought and the embarrassment of the being trained on Chick-fil-As process in front of a whole restaurant I requested a refund. Josh obliged immediately, again assuming remaking my food was too much. Now it’s 7/21 I’ve contacted my bank and Chick fil a and my $42.74 is not in my account. I reported the incident to corporate on 7/15 immediately after the incident occurred and requested to be contacted. No one’s contacted me. I called back that Friday in regards to my refund (my bank and chick fil a corporate and store front) the manager on duty stated she would request the the person over Josh contact me, and I’m still waiting. You can’t give customers subpar food embarrass them and hold funds, that’s honestly diabolical. Trust that’s the last time i will ever spend money at...

I usually use this Chick Fil A to order food for work events weekly as well as personal use, but after today this will change!

On February 13th I went through the drive thru and ordered some food, but unfortunately the order was incorrect which I contacted Carlos (Manager of Chick Fil A) which he apologized for the situation and informed me that he will add on a free sandwich for the inconvenience and took down my name and order number.

I returned Feb 19th for my replacement order which the cashier informed me that my name was not taken down nor the order number and I informed her of what Carlos said about the replacement order plus the sandwich for the inconvenience. The first manager reported I needed my receipt even though my order should have been in the system so I pulled it up via mobile app and provided it to the cashier.

The cashier then attempted to get assistance by the assistant manager Maddie which she reported she was not going to give me the sandwich because it’s not on the receipt which I then informed the cashier to call Carlos to verify everything which she reported she could not because he is off. I then stated “I need to speak to a manager” which she immediately went to Maddie which Maddie seemed like she really didn’t want to help me. I explained the situation and she said she could not do the sandwich which I then informed her to call Carlos for verification of the conversation that happened last week which she did and Carlos verified our discussion.

I waited almost 20 minutes for this to be resolved which sucks because I have been a loyal customer for years and annually ensure this Chick Fil A gets all of my agency business ($3,000) a year at least. It’s very upsetting that my first order was wrong then when I try to get a secondary order it was not in the system, and I had to wait this amount of time for a situation that was...

Yesterday 1/28/2025, I became completely disgusted with Chick-Fil-A for the first time in my life! I'm going to try to make this short; I arrived shortly after 4pm to grab several gift cards. There were 3 girls in front of me who placed their order first. When it was my turn, the cashier turned around to grab the gift cards that I purchased from the register behind her. One of the 3 girls assault the cashier by throwing change in her face. Not two or three coins; a handful..forcefully thrown. The manager came out from behind the drive thru area twice, but continued to stand behind the counter, just to look around the store. When I noticed some time had went by and no one relieved this cashier who was clearly disturbed by what just happened and the manager never came back out, I requested to speak to him myself to see why he allowed that girl to assault his employee and still remain in the lobby to eat her lunch. His response was that he was waiting to hear back from Corporate for further instruction. As a leader, people are placed in leadership positions because they are deemed qualified to handle/resolve challenging situations. The manager at the very least should have never allowed the attacker to remain in the restaurant and should have also at the very least allowed his employee to step away. There's no reason why she should have still remained at the register after being assaulted and humiliated like that. I frequent this location on my lunch breaks when I am in the office and sometimes on the weekends, but after seeing the lack of compassion that leadership has for its employees and how non-chalant he was about this situation, I will absolutely never spend a single dime...