GameStop — Local services in Greensboro

Decided to attend a midnight release at this location after hearing about the Zelda "freebies" that would be offered along with a trivia game to earn these freebies.

I arrived at 9:45 and waited outside for manager Kellin to arrive at 9:55, who sat in his car until 9:57. He unlocked the door and when I proceeded to enter the store he stopped me and rudely remarked, "not till 10" and re-locked the door for 2 minutes.

Once I was allowed in, I went ahead and pre ordered the game in store after seeing that there was a wooden plaque offered when purchasing from Gamestop. Kellin never handed me a plaque with my order and claimed that because I didn't pre-order earlier I wasn't able to have one. He then proceeded to hand them out to other customers and made sure to say "because you guys pre-ordered you get this plaque" loudly enough so that I heard it each time. He also decided to say, "Alright man go ahead and spend another $70 on the cartridge in a month" when I turned down his repeated efforts to buy a warranty.

Later on when it was time for trivia, Kellin decided to cancel the trivia and instead pass the "freebies" out to his friends (one of whom was named Andre) and former gamestop employees who were also attending the event. I immediately questioned Kellin, why did you pass these out to your friends instead of the customers who have been waiting here the whole night? He remarked "they were first" and shrugged his shoulders which was a complete lie. The camera recordings will show who was there first and will also show Kellin handing out freebies to very specific people.

Around 11:50, Kellin attempted to bring out the packages containing the games but tried carrying too many and dropped packages on the ground; enough to actually damage the collectors editions within them, so my copy came with wear and tear before I ever even held it.

Overall, it was a horrible experience solely due to manager Kellin being extremely rude, careless, joking and passing out freebies to his friends as the night went on. Very unfortunate this is the type of person entrusted to manage the midnight release of such a beloved franchise. I will not be returning to this location or ever pre-ordering/purchasing from Gamestop again. Thank you Kellin for ruining the midnight release of Tears of...

This is the third time we’ve come into this location and had a bad experience. Not that we’re entitled to a greeting, but the tall extremely loud guy didn’t even look up from his conversation until we were standing at the counter looking directly at him.

We were there to trade in a PS4 Pro with accessories and games. Unplugged it at home, drove it straight there, and handed it to him. He called me over and showed me that his monitor he plugged it into wasn’t getting a signal. He said the HDMI port was defective and they could only give me $35 for it. I told him it had worked flawlessly for years and did when I unplugged it 15 minutes ago at home and asked if there was a possibility that it could’ve been his equipment, which he denied. Okay, he’s going by what he sees, that’s fair. But upon returning home I plugged everything back in and it worked straight away, no issues. I plugged it into multiple HDMI Inputs on my tv, set it on its side, stood it up, wiggled the HDMI cable at the back of the PlayStation - no issues at all. I would not waste my own time bringing a broken console to trade in.

I know GameStop is well known for bending people over when it comes to trade ins, but someone was right in this situation and someone was wrong, and the loud guy (Callan sp?) offered no leeway that it could’ve been situational to their equipment. I called to let him know that there were, in fact, zero issues after being ready to troubleshoot, and he dug his heels in and doubled down.

We can overlook that the store is a dump even by GameStop’s low standards, but poor service every single time we’ve been in isn’t it. There are plenty of other GameStops in the area. Save yourself...

When we first arrived at the store, the staff was friendly and greeted us as usual and asked if we needed any help. The young man who works there showed us to the section that we were looking for and my boyfriend and I proceeded to look at the games. The young lady who works there as well then proceeded to keep coming to the back putting up the same products and messing with stuff acting as though she is working but in reality she is watching us. I am a black woman and my boyfriend is mixed and mostly Hispanic but is always mistaken for being white. After LITERALLY the 4th time of the young lady twittling on the shelves next to us she asks if we would like any recommendations. So I kindly say sure and she gives us a few video game selections. One of the video games that she gives us she mentions that you can change your race and then tried to cover it up by saying you can be an elf and all this jazz. Racist. Then, the icing on the cake is that we were waiting in line for forever at the sign that says “Please wait here”. They seemed to move slower with their customers once we got in line. So after the young man finishes with his customers he allows another man (white) to step in front of us KNOWING that we had been waiting for a while!! HORRIBLE CUSTOMER SERVICE. He didn’t even mention to the man that we had been waiting! So we patiently waiting some more and the young man again after a long time of waiting on the customer to hen attends to us and says first “oh, you’re looking to buy these” as if we didn’t have money to buy the 5 games in our hands. We got the games because our game night wasn’t going to be ruined, but I will not...