The Cheesecake Factory — Restaurant in Greenville

My friend, his girlfriend, and I recently visited the Cheesecake Factory in Greenville, SC to celebrate her birthday—a night that was supposed to be special but turned into a frustrating and disappointing experience from start to finish.

From the moment we were seated, the service was a disaster. Our server disappeared for stretches of 20 minutes at a time, leaving not just our table, but several others in her section unattended. After waiting over an hour, another server—not ours—finally brought our food. Unfortunately, the food was cold, the order was incorrect, and to top it off, no steak knives were provided for the steaks.

We waited an additional 30 minutes trying to flag down our server, but she never returned to the dining area. I eventually had to get up and find a manager myself to get the situation addressed. The manager corrected the food issues, but we still hadn’t seen our original server.

When she finally returned, she told us she had to “breast pump”—a comment that was completely unprofessional and unnecessary, especially while we were trying to eat. It’s understandable that employees have personal needs, but leaving an entire section of tables without coverage during a busy dinner service is unacceptable. That should be scheduled during a break—not at the expense of the guests’ experience.

After that, she continued to serve other tables but remained noticeably short with us. She walked off multiple times while we were trying to ask for boxes and our checks. It felt like we were being dismissed and treated as an inconvenience.

What made everything worse was that despite our complaint and the major service breakdown, management didn’t offer even a small discount or gesture to make up for the disaster of a night—especially given how much money we spent. The lack of accountability and empathy was appalling.

It seems like the management team—especially the female managers—operate under the belief that they can do no wrong. There was zero ownership of the service issues we faced, and the general attitude seemed to be that the customer is not always right.

What used to be one of our favorite places for food and service has clearly taken a nosedive. This was easily the worst dining experience we’ve had in a long time. We were there over 2 hours for a party of just 3 people, and the restaurant wasn’t even busy.

We won’t be returning unless they make some major changes—and I’d advise anyone considering a visit to think twice if they expect even...

Oh boy, buckle up folks, because I'm about to take you on a wild ride of cheesy goodness! Now, let me tell you all about The Cheesecake Factory on Haywood Road in Greenville, SC, in the style of a stereotypical corny dad. So hold on tight, because I'll turn this review around if you're not ready for some pun-tastic fun!

Let me start by saying that The Cheesecake Factory is a real treat for the whole family. From the moment you walk in, you're greeted with a smile that could melt even the coldest heart. The ambiance is as comforting as a warm hug, and the staff is as friendly as your favorite neighbor. They know how to make you feel right at home, and that really pulls my trigger!

Now, let's talk about the food. Oh boy, the menu is as thick as a phone book, but don't worry, because there's something for everyone. Whether you're a meat-lover, a veggie enthusiast, or a seafood aficionado, they've got you covered. Their portions are as big as a mountain, so make sure you bring your appetite. And of course, the star of the show is their legendary cheesecake. It's as creamy as a cloud and as sweet as a summer's day. One bite, and you'll be in dessert heaven!

But wait, there's more! The Cheesecake Factory isn't just about the food; it's about the whole experience. The waiters and waitresses are as quick as a cheetah and as attentive as a hawk. They'll make sure you never have an empty glass and that your every need is taken care of. And if you have any special requests, they'll go the extra mile to make it happen. Now that's what I call service!

And let's not forget about the atmosphere. The décor is as stylish as a new pair of shoes, and the music is as groovy as a disco ball. It's the kind of place where you can relax, enjoy a meal, and have a good ol' time with your loved ones. The Cheesecake Factory is like a time machine that takes you back to the good old days when life was simple and full of joy.

So, my friends, if you're looking for a dining experience that's as cheesy as a knock-knock joke and as satisfying as a dad joke, then head on over to The Cheesecake Factory on Haywood Road in Greenville, SC. I guarantee you'll leave with a smile on your face and a belly full of happiness. And remember, if anyone complains, just tell them, "I'll turn this car around!" Happy cheesecake...

I bought a half a cheesecake and a slice of red velvet cheesecake from the cheesecake factory. I'm out of town a lot, so I rarely visit the cheesecake factory in town. After I bought the cheesecake I brought it home, picked up our dinner from Olive garden and headed home. After dinner, my family and I were ready to indulge. We took a bite and the consensus was that the cheesecake was old or had spoiled. The next day I had a trip to go out of town and just arrived back today. Honesty I had forgotten about it until I opened the fridge and it was still there. I wasn't going to ask for an exchange(I didn't want a refund, just none spoiled cheesecake) I called the manager and for some reason she couldn't find my order receipt and I had a receipt that the order was apart of because I bought a $50.00 gift card to get the $15 to give to someone as a small gift. She told me to bring the cake and the receipt and she would make it right. I had an MRI at 2pm today, so I had my daughter take it with the receipt. My daughter said the manager took the cheesecake and receipt and went to the back. She came and asked my daughter could she have requested a different kind and changed her mind. I was in between getting the family a chocolate based cheesecake, but I decided on the deleche. I know I spelled that wrong. Sorry. But she then took the cheesecake and receipt to the back again. My daughter waited around 20 minutes. A nice guy even bought her a slice and said she was beautiful. Off subject but the manager then comes back and says there is nothing we can do because we don't know if it was spoiled then or now. I told her the night we bought it we tasted it and it was spoiled so I guess she didn't believe black people who had just bought a 7 inch cheesecake two days before and it was fine. That's why I didn't want a refund I just wanted un spoiled cheesecake for $35.00. i guess the manager thought I was lying because she asked my daughter did she want spoiled cheesecake and my daughter insisted she throw it away and walked out like the classy woman I taught her to be. This put a really bad taste in my mouth about the Greenville...