Sweet Pea's Café — Restaurant in Greenwich

As a loyal customer of Sweet Pea's Cafe since its opening, I never thought I would be compelled to write a review like this. My recent experience has left me absolutely appalled by the atrocious treatment I received from the owner, Rafael.

I ordered the Sweet Pea salad with grilled chicken, a dish I've enjoyed hundreds of times, only to be served ice-cold chicken. When I calmly inquired about this, I was met with a snappy, condescending remark that this is how the chicken always is. It’s infuriating to feel like my long-standing patronage counts for nothing!

I called the cafe to express my disbelief, but the girl on the phone dismissed my concerns outright. When I asked to speak to a manager, she put me on hold yet continued to chat with Rafael. I could clearly hear her lying to him, and him making disparaging comments about "entitled customers." I've never complained in all my years of eating here, and to be treated like I'm causing trouble is beyond frustrating!

When I insisted on speaking to Rafael directly, I was told he was “too busy” to talk and was directed to email him at hello@sweetpeasct.com—what a joke.

The welcoming atmosphere that once drew me in is now replaced with a cold, uninviting vibe. As a devoted customer, I left feeling insulted and unvalued. It’s disheartening to witness a once-great cafe completely disregard the loyal customers who helped them thrive.

I truly hope they address this severe lack of customer service, but until then, I can't recommend Sweet Pea's Cafe to anyone looking for a pleasant dining experience. Do yourself a favor and...

HORRIBLE SERVICE. Long wait even if you are the only customer at the counter, but that's not even the bad part. What is really bad (experienced twice) is the unfriendly, unhelpful staff (I am sure there are some exceptions). Nobody acknowledges you or attempts to help when you come to the counter. Any question asked gets the most unhelpful short answer. The blond, short young guy with a beard was extra unhelpful and extra unfriendly. It seemed like he made it a point and put some conscious effort into being that stand-offish. He simply couldn't be bothered. The only logical explanation of it could be that the guy was having an extremely bad day. The general vibe was "we couldn't care less if you come or not". The pastries and a lot of the food that's served there looks really nice and most of it tastes good too. At a bakery/restaurant we pay not just for the food but for the SERVICE. So considering the very poor quality of the service, Sweat Pea's Baking Company is extremely overpriced. If you are looking for a place when you can eat good food, relax and be merry,...

I’m very disappointed with my experience at this café. It came highly recommended by friends, but it didn’t live up to expectations.

When I stopped by to place a takeout order, I waited at the front for 10 minutes before anyone helped me. After placing my order, I was told there would be a wait. I paid with a credit card, only to find a tip was automatically added to my total ($16), which I find inappropriate for takeout, especially without my consent.

I returned 10 minutes later, but my order wasn’t ready and was told to wait another 15 minutes. Upon returning, I was assured everything was packed. However, when I got home, I discovered the order was wrong—items I ordered were missing, and I was charged for something I didn’t order.

I tried calling the same day but the restaurant was closed. Over the next two days, I called again, leaving a message to speak with the manager, but never heard back.

This experience reflects poor service and management, and I will not recommend this...