KFC — Restaurant in Groton

OK WHERE DO I BEGAN , I ORDERED A 5 pc. TENDER COMBO (COMES W/ 2x SIDES) FROM DRIVE - THROUGH AT THIS GROTON KFC AND EVERYTHING WAS FINE UNTIL I REALIZED 1 of MY 2 SIDES(MASHED POTATOES) WASN’T IN THE BOX SO I QUICKLY DROVE BACK TO THE DRIVE THROUGH & TOLD THEM MY MASHED POTATOES WASN’T PUT INTO THE BOX & THE LADY QUESTIONED ME AS IF I WAS LYING SHE WAS VERY RUDE AND GAVE ME AN ATTITUDE THEN WALKED AWAY CAME TO THE WINDOW & HANDED ME MY SIDE, BUT AS SHE HANDED ME MY FOOD SEE SAYS “HERE ! I’M NOT GONNA ARGUE OVER FOOD! , I WATCHED HER PUT IT IN THERE!, JUST TAKE IT!” BASICALLY INSINUATING THAT I WAS LYING. WOW I’VE NEVER BEEN TREATED THIS WAY BEFORE, UNBELIEVABLE! THE CRAZY THING IS THAT IM A GROTON/NL NATIVE & I’VE BEEN COMING TO THIS KFC FOREVER, BUT AFTER TODAY COUNT ME OUT ! NEVER AGAIN 👎👎I DON’T WANT TO COME OFF AS COCKY OR ARROGANT, BUT I DRIVE A 100k$ VEHICLE + I HAVE 5 KIDS & A WIFE, I HAVE ABSOLUTELY NOTHING TO GAIN FROM LYING ABOUT A MASHED POTATO SIDE , IT ISN’T WORTH MY TIME AT ALL TO DRIVE BACK THROUGH THE DRIVE-UP TO LIE ABOUT A SIDE ORDER OF MASHED POTATOES ! LIKE SERIOUSLY WHAT DO I LOOK LIKE COME ON. THAT WAS VERY DISRESPECTFUL! VERY POOR...

If not spilled gravy, it's missing gravy or missing sides. I just went through the drive through again today and of course my order was missing something again for the fourth time out of maybe the 10 times i have visited this store since they've reopened. How hard is it to check the screen and ensure your customer's order is complete?! I always order extra sides of gravy and for something that cost over $5 i fully expect those extras to be there! I have completely loss my trust with their team that everytime i go through their drive through i have to park and check my order! Good practice now, because guess what, today they forgot my side of potato wedges and extra gravy and I am not surprised... I had to go back in store to ask for it and it was still cooking. So did they just let me go knowing my order was still incomplete? I don't know. But I won't be surprised if that was the case. Terrible just terrible service! I'm gonna drive further next time just to avoid the heart ache and useless inconvenient...

I don't know where to begin describing how horrible my experience with this KFC was. I had a very small order from the drive through, which you would think would be very hard to screw up, but you would be wrong. First of all, I spent about 5 minutes waiting at the drive through for him to even take my order, just like the person in front of me had. I ordered grilled chicken and it wasn't until I got to the window that he told me it would be an extra 10 minute wait for that unless I switched to fried. I had ordered a sandwich that he very clearly repeated back to me that he left out of my order. The staff were just discourteous in general, they didn't include any napkins with there extremely greasy food, and to top it all off, my gravy container broke open on the way home and spilled gravy all over my passenger seat. I must assume that the only reason this place is still in business is the constant influx of new subschool students who don't know any better, because they definitely do not survive on...