Arby's — Restaurant in Gulfport

I pulled up to the drive-thru about two years ago and the woman asked with an attitude 'what chu want'. I told her to give me a minute because I hadn't been there in a while so please give me a moment to go over the menu. That attitude was a constant. She replied 'fine' with attitude. After a minute or so, I said in a calm voice and demeanor 'okay, I'm ready to order now'. She came back and replied 'well you gonna have to wait now'. I said okay but I had noticed there was no line behind me, no one had entered the parking lot and there was no activity inside the restaurant. I left because there was no telling what they would have done with the food. I wrote of my story because yesterday, a Bishop from our church, a true man of God, went into the exact same restaurant with his son. The woman was so rude. He took a moment to look over the menu and while he was looking, his wife called. He was talking softly on the phone and the woman behind the counter told him, in a very rude manner, 'you're being too loud for our customers'. There was ONE OLDER COUPLE who paid NO ATTENTION to anything going on in there. He said 'ma'am, I'm sorry but I'm just trying to tell my wife where I am'. She told him 'if you can't keep it down, I'll have to call the police on you'. He asked what had he done. She then threatened to call again. He just looked at her and said 'God bless you' and turned to leave. Another male worker walked out and apologized for her attitude. How you manage to keep this one particular restaurant open is beyond my understanding. Mine and the Bishop I speak for are NOT the only stories I've heard about this restaurant. You need to do some serious screening or just close down before word of this place starts to reverberate across the country and people start to avoid you all together. I know that can happen because I have stopped going to one restaurant for the failure of the others. It's not worth the headache. While I love your food, I can cook all of it at home. You've lost a strong customer because of this place. I used to come to Arby's often when I was in Virginia and over the road but this place makes me question your company's policy on customer service over the whole scale. Wishing you the best but not contributing to the racism and ignorance of this one...

I have to say the employees at this location today were the most incompetent people I have ever encountered and I have worked in food and beverage for over 25 years. We pulled up at Arby’s in Gulfport Mississippi about 30 minutes ago and asked for a classic single roast, beef and cheddar, and a number three, which is a French dip combo. The girl acted like she did not know how to take the order we sat there for a few minutes, waiting, hoping she would repeat it, but she did not, and told us to pull around to the window there another employee asked us for an amount of money that we knew didn’t sound right it was less than what we thought we owed , he asked what our order was and gave us some of it. We told him we needed a sweet tea. He said that the girl did not ring us up for our sweet tea which would’ve been in our combo we ordered.We also needed our classic roast beef & cheddar and she did not ring us up for that. Finally, after we paid two different times we got all of our stuff and we need napkins after the napkins I looked and there was no cheese on my sandwich, which is a cheddar roast beef sandwich. When you go to a restaurant or a fast food restaurant and they do something wrong with your meal and you tell them what is supposed to happen is they take it back and remake it and when we handed them my sandwich and told them we needed cheese on it. They tossed it back and gave us a cup of cheese for us to put the cheese on it ourselves not happening so I said I just want my money back for my sandwich and another employee came out and said I want to see your receipt. We literally just bought it three minutes ago in your drive-through line. We couldn’t find the receipt at that moment, and she acted like she wasn’t gonna refund it, as if we didn’t buy it for her I found it she gave up a big attitude and then gave us our money back. That was the most chaotic professional aggravating experience I’ve ever had at an Arby’s or any fast food restaurant I’ve been to I’ve worked food and beverage for over 25 years, I would clean house with those employees and start over if I were working there as a manager. Attitude is everything in...

Will, I tried to do the dine in but when I walked around to the side door by the drive thru it was locked. I walked over towards the front and saw the door was a jar. I entered to a completely empty area. I was in luck as I was on my lunch break and felt I was going to have enough time to enjoy a beef and cheddar. After approaching the counter, having to walk around a wet floor with a bucket missing at catching the water dripping from the ceiling, I saw no one anywhere in the kitchen, cutting beef or frying food. I waited for a long time before someone appeared. I thought I was going to get my order taken but instead I was told the dinning area was closed.......I informed them that the door was unlocked and open. The young man told me that they were doing drive thru only and that someone must have left the door open. I stay with it and get back to my car, enter the drive thru and place my order. Skipping to the end.....the sandwich was dry and obviously had been reheated in the microwave. I've done this before so I've tasted reheated meat. The fries were cold as well. Worst visit I've ever had to these restaurants over many states. I will NEVER returned to this dilapidated establishment that is ment to be clean, friendly...