Popeyes Louisiana Kitchen — Restaurant in Hamden

Between 7:30 pm and 7:45 pm on Thursday March 13th 2025 I had one of the worst interactions at this Popeyes than I ever had in all the years I have been coming here. I’m a loyal customer and have witnessed multiple management overhauls and new employees hired to make this business remain great. I think one of the root causes of the issue I came across tonight was with the drive thru area. I own a large pickup truck and I’m not sure if the drive thru sensors can detect that my vehicle is there. I’ve experienced this twice in the past few days. Possibly an upgrade to the drive through area is needed. It caused an unnecessary elongated delay that held up other cars behind me as well! Then, when I drove to the window to find out if it drive microphones were malfunctioning I get a manager who tells me there’s nothing they can do and that I would have to go around again. I beckoned her to please understand that I watched many cars in front of me drive off while I waited patiently at the menu awaiting someone to take my order and she immediately walks away to continue working the lobby area and sent someone to translate that there was no other choice but to go back around. Naturally I became frustrated because if a manager had to send a team member to de-escalate a situation that could have easily been resolved by her simply taking the order then that team member should be the manager and not the person trusted to run a shift.

So I go inside to order and asked for my order to be taken and to speak to the manager the manager says that she is too busy as she is standing in front of me with her back turned towards me standing still. As this point, she was avoiding accountability and resolve. There was one person who was waiting for their order to be handed out and she walked away again and then started laughing and speaking in a different language mocking the situation in front of a group of team members who is confused as to why she was behaving weird. The employee who took charge was very polite and I wish I was not so frustrated by the behavior of the manager because I would have mentioned her name in this review. She is the only reason there is one star on this rating. I deeply appreciate her willingness to communicate honestly and treat me with respect demonstrating great leadership especially after I just finished a 12 hour...

I went through the drive thru at about 10:30 pm on 1-22-25. I ordered a #3 combo and some tenders and 8, that is eight, as in the NUMBER 8, Blackened ranch sauces. The woman at the window acted like I was inconveniencing her by even having placed an order. She dropped my credit card when handing it back to me. I am, the sweetest, most patient person that most people who know me know. My own brother said years ago, there's laid back, and then there's you. I swear I saw a smug smile when she dropped it, and she didn't even acknowledge it or apologize, normally I probably wouldn't have been phased, but I had to dig around under my car to get my credit card with a BROKEN HAND! And she just had this look on her face when she dropped it like I deserve it. I know I look homeless but I own my own home and I have a really good job and paid for my meal with a prestigious credit card. I don't ask for much but to be treated with dignity and the same respect one would expect others to treat them with. I also only got 2 sauces. The only reason I would go back to this location would be to ask her why she thought it was okay to treat another human being the way she treated me. Maybe she has a hard home life, maybe the manager is a jerk, I would like to resolve this with her in an amicable way where I come out understanding why she acted as she did and she understands that I get that we all have our moments and a sincere apology would mean everything to me. I don't need free food or discounts, I can afford my own way. Just to be treated decently is all I ask, I have been desperate and destitute but never treated anyone with disdain as I felt she treated me. I can only imagine how painful her life must be to treat someone so poorly and I truly hope her life gets better. My hand really hurts from having to retrieve my credit card off the ground. Took a while...

This Has Got to be one Of The Worst Popeyes Ever!!! U Dont Get What U Ask For, U Get What They Wanna Give U...I Went There on Sat that Just Passed...Mexican Guy, Who Appeared to Be the Manager Took My Order...I Asked For Fresh Fries, He Paid Me No Attention...When I Asked, Was Those My Fries, He Said Yeah....I Then Said, I Wanted Fresh Fries, He Told Me They Were...Something Told Me, To Demand My Fries Fresh, But I Tried to Take His Word For It...Now, He Scooped two Orders Of Regular Fries Out for Me....Which Left The Bin Empty...I Still Gave Him The Benefit Of The Doubt Thinking Maybe They Been Busy....Got 2 The Car, & On Back On The Road....In Less Then a Min Leaving, I'm at Tha Fries, & Needless to Say, Loot Warm...I Would've Went Back If My Peoples Aint Have a Function to Go Too...Here's The Real Kicker Though....I Asked Dude, Multiple Times, "No Wax Paper" in My Box...I Get All The Way to House, & Guess Whats Right There??? Yes, U Got it...He Didn't Care What My Reason Was, No Nothing...He Gave Me What He Wanted to Give Me, As If I'm Spending HIS Money...Smh....I Will Not Be Revisiting this Location Again...They Have Been Slack for YEARS, & thing is, I Haven't Ate There in YEARS...I Would Think They'd Have Their Act Together By Now...If English is a Barrier, Then They Need to Be Trained Properly...Cause for About 20yrs Or More, Majority Of All I've Seen in There is Mexicans at The Counter....Don't Know Y, & Definitely Dont Have a Problem With it....What I Do Have a Problem With, is Spending My Hard Earned Money, & Not Gettin What I...