Walmart — Local services in Hamden

Good evening: I am a regular customer of Walmart since I can remember. Every week I spend about $150 to $200 a week. I never really have a problem at Walmart. On August 8, 2014 I had the worst experience I ever had at any retail store. I always get my money orders from Walmart. It is a convenience, buy groceries and get money orders to pay my bills. I understand that sometimes the money machine does not work things happen. On August 8, 2014 my fiancé and I went to the Walmart in Hamden, CT. I had to buy toys for a birthday present and we needed a money order. We were in line for about 20 minutes waiting at customer service. I know its Friday and customer service is busy because people are cashing checks so we were expecting that. When we got to the desk, Starling, said he was sorry but the money machine was down. He was so nice about it and we were fine with it. Rose came and said she is fixing it and to wait on the side it might work. My fiancé waited on the side as I got the toys and purchased them. Rose claimed to have fix the machine. My fiancé said he needed a money order for the amount of $789. He them swiped his Visa debit card and a receipt came out. Staring then says the machine broke again. Rose says she is going to try something. Mind you we were now at the customer service desk close to an hour. She then tells my fiancé and me that the machine is broken. So I told her since we paid with a debit card can we get the money back in cash. Rose states extremely rude with no compassion, “you will get the money in your account in 7 to 10 business days” and begins talking to another employee about a problem in the jewelry section. I told her the bank account says the money has been taken out, this is our rent money and we cannot wait 7 to 10 business days. She ignores me and walks away with the other associate. I thought it was a joke. I asked Starling if she was joking and he called another person who I failed to get his name. He was a supervisor I believe. He was extremely nice and helpful. He tells us he has to do an audit, to see if the amount matches the register. I understood that and had no problem. He apologized for the inconvenience and began the audit. Rose came back and I asked her why she couldn’t do the audit, if it was because she didn’t have the authority. She said we have to wait 7 to 10 days and those were the rules and turned her back toward us. The other supervisor came to us and handed us the money back and apologized again. Rose looked at us and went outside. We worked outside to our car and she was smoking a cigarette and gave us a dirty look. Every Walmart I have been to, there are always friendly nice people. I understand people have bad days but she took it to the extreme. I will no longer shop at the Hamden Walmart. I will no longer shop at Walmart for a while. I rather pay more money for good customer service. Rose should take training classes in customer service. I do thank Starling and the supervisor who was a young man for their...

Horrible customer service. We had the worst experience ever yesterday! My wife was shopping at this location with my small children and was Treated as a theif! She shopped and checked our items out at self check out. $132 later. She preceeded to walk out and was stopped by asset protection who told her a bag of cheetos was bagged and not scanned. Now a normal self checkout machine tells you that there is an unidentified item in bagging area and asks to please remove item alerting staff and will not let you proceed until item is removed and scanned. Well this machine did not do so and let my wife continue with her payment! When stopped and told she had "Stolen an item" she apologized and offered to pay immediately as this was clearly an error. She was told no and that she had to be processed in there asset protection office. They made a record of it, took a copy of her license and took a photo of her. They treated her asas criminal for a simple honest mistake that could have been handled differently bc the self checkout machine clearly failed to alert that the item was not scanned. My children two and eleven were crying and scared bc they were taken to this poorly lit room and none of the asset protection employees identified themselves. After being traumatized by this experience we requested a refund on our purchases due to the poor customer service and accusations. The 2 managers at the store refused to do so because the asset protection said she could not return for 24 hours. So i went and they would not allow me to return the items we paid for even though we had a reciept. Who is in charge at this store the manager or security??? Walmart just lost several valued customers as our friends and family have also decided to never shop at walmart again. All this over a computer glich and a...

Like many reviewers have mentioned, this store is incredibly disorganized. Perfect example: A few weeks ago, my partner and I were shopping and we both witnessed a woman and her daughter stuffing makeup products in their empty walmart bags. It's not my job to make sure people aren't stealing bc I don't work there, but the fact that the two were not even that sneaky about stealing and weren't apprehended at all by the several walmart employees that were talking amongst themselves in that same section was ridiculous. After I checked out, the person that sits at the front door stopped my partner and I and did a receipt check...at the same time allowing the mother and daughter thief duo to walk out the door without so much as second glance. All we could do was shake our heads. Walmart, please get your store together. I can only imagine how many people have flat out robbed this store right in front of your employee's faces. Hint: one of the best ways to control theft is customer service....which clearly isn't mentioned in your staff orientation at all considering walmart in general doesn't exactly have the best reputation with providing quality service. Not to mention there have been a number of kitchen appliances I've purchased and had to return the same day because they just didn't work when I got them home. Sorry, but I'd gladly make the longer trip to target or a different walmart to avoid the headache that comes with visiting...