True West Coffee — Restaurant in Hamilton

My boyfriend, my 10 month old puppy, and I were staying in Hamilton for the weekend and needed a quick breakfast. We stopped at True West Coffee and went inside. I immediately picked up my puppy to hold her in my arms and order, however one of the staff let me know that they only allowed services animals in the shop, so I gave my boyfriend my order and went outside to wait on the porch.

As my boyfriend is waiting inside for our food, he overhears the staff questioning why we would bring our dog into the shop and comparing it to bringing a baby into a bar. I did understand that I had to take her outside when asked, however I find this discussion between the staff highly inappropriate. There were no signs anywhere specifying that no dogs and only service animals were allowed which should be clearly stated if this is such a big deal to the staff as they made it out to be.

We also got our food and it honestly could have been made by a third grader. The wheat toast was not very toasty, the bacon was far from crisp, and the egg wasn’t fresh. The only other option I could read before my puppy and I were booted out was peanut butter and banana in a wrap, so that didn’t seem like a better option either.

All in all, my experience here wasn’t the best. We didn’t get any coffee, which I’m sure is great. I wouldn’t base opinions on this one-off experience, but I for sure will not be...

Great coffee and tea!! And if if you don't find parting with a limb or $7 then I recommend their Sandwiches. With that out of the way I'd to address the person who commented about a month ago about walking to the drive thru..ahem.. Are that f** stupid? Did your parents beat you as a child or something along those lines? It's against EVERY company policy to not serve walk ups at drive thrus. How hard is it to just walk back and come back later in a FING CAR!? I'd pay to see you try to do that with McDonalds or Taco Bell. Or even better try to pull that stunt when I was working at McDonalds hehe, if you thought that was rude you clearly haven't been out much. You think because us young people wear a company uniform that we are obligated to kiss you a**? Minimum wage only gives you customers only so much courtesy the rest we give is due to our goodwill so with all due respect go back playing with your dogs because I do not want to find you any where near my favorite...

The employees here are very friendly and helpful, the atmosphere is also nice. My only complaint, which makes a big difference, is the coffee quality. They pull their shots through their espresso twice, which is disgusting in my opinion. A good shot of espresso should be pulled through freshly ground espresso beans, the grounds should then be thrown out. Pulling through twice makes the second pull bitter and lacking in adequate flavor (it was obvious that they pull through twice when I ordered a macchiato, it was very bitter and lacking the robust flavor of a fresh shot). The amount of flavor put into the drinks is also way too much, making lattes taste more like steamers than an espresso drink. If you go here I would suggest to pay for the extra shot and request that your espresso IS NOT pulled through twice, I would also suggest that you request less pumps of flavor. Of course, if really sweet lattes are your thing then this is the coffee...