Jason's Deli — Restaurant in Hampton

UPDATE* Jason's Deli-- Please explain to me how your management team wanted to meet with my son, and instead I spend over an hour on a Saturday, providing free leadership training to YOUR management team...providing feedback and development coaching to YOUR management team. Explain that your management cares more about whose laughing and giggling with them than whose working. That according to Chrissy as long as you're chummy with her you can stand around and lollygag ...while other employees work. Explain how your management discusses employees with other employees....stands around and gossips with other employees about other employees...how other employees knows about another employee's employment status before him...and then we can discuss the cause of a "toxic work environment". I would certainly be frustrated if I were a 16 year old employed for 9 months...comes in when other calls out...work double shifts...closes every night, even on school nights, but is only recognized as the "negative attitude"...wouldn't this frustrate you, Jason Deli? How hard did you work at 16 years old, Jason Deli?

*signed the mother of a hardworking teen whose goals extend much further than a deli. 🤷‍♀️

I am parent to former Jason Deli employee,. He is 16 years old, and this is his first job. I need assistance with filing a formal complaint against Chris, who I was advised is the GM of the Coliseum Crossing location in Hampton, VA. My son had made me aware that he was having issues when working with Chris. Chris often yells at him in front of the other employees. My son felt belittled and singled out and this problem only occurred when working with Chris. My feedback is leadership should lead by example. When, mistakes are made, especially for someone who is still learning, the correct process is to teach, coach, and develop. On August 9, my son informed me that he had walked off his job. As he explains it, Chris yelled at him because they had both prepared the same order for the same customer. Chris advised him to leave the station because he was not communicating. my son went to another station where there were no orders and began to clean. Chris followed and asked what he was doing, and when my son explained, he says Chris shoved a sandwich into his chest and told him to go bag orders with the girls. At this time, my son said he told him no and that he quit. My son did not want to quit but felt disrespected and embarrassed by Chris again, so he chose to walk away. He spoke with Kyla on Monday 8/17 and explained the situation. She offered him the option to return on Wednesday, 8/18 and work evenings on the shift opposite of Chris. My son says when he went to work and saw Chris, Chris was pleasant to him and asked him who did he talk to (to come back) and he told him Kyla. Today, 8/19 at 3:35pm (25 minutes before his shift started) Kyla sent my son a text advising him that she will have to let him go because she can't overpower Chris.

I have several takeaways for Jason Deli and the management team to improve possible attrition and customer service: *Leadership development training for all members of management *Leadership Diverse Sensitivity training for all members of management *Opportunity in improved communication between management team *Teambuilding workshops for all team members

I did response to Kyla who hired (and ultimately fired) and her solution was to meet with GMs Johnathon and Chris. I decided not to attend the meeting today because I want to address this on a higher level, and I will continue to address this until resolved. I emailed HR and received a bounce back indicating HR refused my email. I called corporate and was told the only way to reach HR is via email. There needs to be some drastic leadership training done at...

Extremely poor dining experience at this location. We had a party of 3 consisting of myself, my girlfriend, and another adult. My girlfriend and I were on one check and the other party was on a separate check. I recommended this place to the other person in our party and i suggested he order the new york yankee as this is the sandwich i get every time. My girlfriend got the salad bar and me and the other person in our party got the new york yankee. My girlfriend was craving salad and told me she planned on making small salads to sample all the different dressings and sides on the bar. The other person in our party got his food first. His sandwich looked amazing, meat was piled high and he had a generous side of chips. A few minutes later i got my food. My sandwich was extremely skimpy and had no chips although i had asked for them. It appeared they forgot to add the pastrami and only put corned beef on it. I then took my sandwich back up to the counter and took our friends sandwich up there too just so they could see what I was talking about. I felt very uncomfortable talking to the staff in there and apologized for complaining. I also mentioned that there were no chips on my plate either. They agreed to remake my sandwich and one of the girls upfront said in what i interpreted as a very sarcastic "dont forget the chips" statement to the guy remaking my sandwich. It apparently was so obvious that my friend at the table even said "you know they mocking you up there when she said that". Totally unacceptable!! Then the employee that brought my food out to me just put the plate in front of me and i said "thank you very much, i really appreciate it". He did not say one word to me or even acknowledge me, he just walked away. Also very rude!! As i previously mentioned, my girlfriend ordered the salad bar and made a very small plate because she planned on making multiple trips. My girlfriend walked up to ask for another plate and was immediately denied and told by an employee that it was only one trip allowed. We paid almost $9 for a salad bar and were told only one plate. Nowhere on the menu did i see one plate only. Every place i have ever eaten at with a salad bar was all you can eat. None of us even bothered to address that situation about the salad bar because we were so uncomfortable with the staff by the way i was treated when i complained about my sandwich. We were so disgusted with the customer service that we vowed not to ever come back. Thats a shame too because the daytime crew at Jason's is wonderful, the night time crew is full of young, rude, immature staff with zero customer service skills. Jasons deli has lost our 2 to 3 time a month visit. Thats a shame too because you can have the best sandwiches around but poor customer service like we experienced will make the costumer...

I placed a “pick up” order via Uber Eats today. When I arrived, I asked if I could have my side salad container to make my salad. The young woman advised that my salad was already made. I asked if I could make my own since my order did not include any items for the salad since I usually make my own. I apparently upset her with my request. Instead of handing me a container from the stacks of prepped containers with dressing cup and utensils inside, she pulled out a salad base and a lid. I had to ask another person for a dressing cup and receiving utensils wasn’t going to happen. I didn’t say anything because I could see someone was having a rough morning. I went and prepared my salad and then came back up front to wait for my sandwich. The young woman from earlier handed me my bag and proceeded with an edgy commentary. She told me that if I want to make my own salad, I have to order from the restaurant website. I can’t make my own when I order pick up from Uber Eats because that is 3rd party. As a guest, I was appalled and upset with this service. I wasn’t aware that you can’t make your own side salad when you order through 3rd party pick up. This wasn’t noted on the ordering page and I had left the salad items blank. I only ordered via Uber Eats because I had a gift card. I like to prep my own salads, because unfortunately, not everything will look fresh on the salad bar. I didn’t like how I was treated or spoken to today. I know it probably doesn’t matter to her, but I won’t be back. A guest shouldn’t feel this way...