Island Vibes Caribbean Grill — Restaurant in Hapeville

During our recent visit to the establishment, my companion and I expressed our preference for gravy to accompany our rice and peas when placing our food order. However, prior to receiving our meals, I politely requested that the gravy be served on the side. Regrettably, the attendant responded in a discourteous manner, insisting that we could not alter our order despite our inquiry occurring a mere two minutes after placing it.

I find it difficult to believe that a complete curry chicken plate could be prepared within such a brief timeframe, even taking into account the expedience of restaurant operations. In my experience, even renowned establishments like the Cheesecake Factory often accommodate customer requests for modifications, particularly when the order has yet to be fulfilled.

Subsequently, I sought the assistance of the manager to address the issue at hand. To my disappointment, the manager approached the situation with an unfavorable demeanor, displaying defensiveness through crossed arms and an unwelcoming expression. My boyfriend and I approached the manager in an attempt to calmly articulate our concern. However, his tone of voice was loud and he asserted that the food had already been prepared. We reminded him that, as customers, we lack insight into the inner workings of the restaurant and, consequently, could not have been aware of the food's preparation status. Additionally, we emphasized that customary practice allows for adjustments and changes even if the food has been prepared, provided it has not yet been served.

To my dismay, the manager's attention shifted towards my mobile device, where I had begun typing a review detailing our experience. At this point, he began to single me out, explicitly mentioning that he would remake our food but due to my review-writing activity, he would withhold this remedy. This incident reflects a profound lack of professionalism and exhibits exceptionally poor customer service on the part of the...

What’s so difficult about giving good customer service? Why do servers/cashiers act as if they don’t want to be on the job? I like to patronize locally. But, I’m done with Island Vibes Caribbean Grill. DONE. Went in to order for a family member. Asked the number of chicken wings to an order? Cashier: “I can’t hear you.” Me: I can’t remove mask.(speaking up) What order size are your jerk wings?” Cashier: No wings, but we have Turkey wings.” Me: “what’s the order size?” She steps away ask Cook. Comes back with answer “5-10 small or large.” Me: “Wait 5-10 “Turkey” wings? What size are they?” The answer I got…wait for it. Yeah, you guessed it. “I don’t know.” Just like you asked the cook about the chicken wing, you can’t ask about the Turkey wings?? An order of 5-10 Turkey wings sounds unusual in an single serving order with rice. But then again, so does roaches running across the counter top. But, hey I get the side eye when I put the drinks and cake to purchase with an order of jerk wings and sides for...

Prices start to get up there but it does taste decent

The last curry chicken patty didn’t hardly have any meat. Had to eat halfway down the patty before getting a bite of meat. Usually the beef patties are great but consistency is important.

The parking lot is confusing so get in where you fit in.

They pick and choose which customers they greet and are chummy with. Maybe it’s me, maybe I rubbed them wrong on one of my visits. But the reality is I’m spending real hard earned money (minimum $15-$20 for 1 plate) on more than one occasion. A “hello” “welcome” “welcome back” “have a good day” “thanks for your business” or a simple smile, shit, even a half a smile would make a world of difference.

Instead I’m usually left feeling like I’m bothering them for coming in, ordering, and spending my money.

The point: If I come back it’ll be because the food is decent. Good service goes a long way in the value a customer attributes to a...