Papa's Cafe — Restaurant in Harker Heights

It seems like when the owner is there you get 5 star service and I say that because last Saturday my husband and I went there for breakfast and we waited a few minutes and another family came in and was seated right away. My husband decided to leave and the owner saw this and had one of his staff came and get us. We decided to give it a shot. The owner talked to us and apologized and even gave us a discount, so we decided to go this morning. Big mistake! We waited for over 20 minutes for our food , it wasn’t the complete order and the food wasn’t even hot. Fast forward to payment.. my husband handed the clerk his card and she sat his card on the register. My husband commented that was rude. She didn’t respond. The cashier was occupied with some type of paperwork and ignored the fact the receipt had printed and he was standing in front of her. He waited maybe 30 seconds for his receipt. Out of frustration with the poor service, he reached over and got the receipt himself. I called to complain and spoke with Jordan. I asked for the contact information for the owner. She said she wasn’t allowed to give that out. I understand that. I then asked when would he would be available. She said she didn’t know. I overheard her telling someone what I needed and then she hung up. I called back and told her it was rude of her to hang up in my face and she told me that her manager instructed her to hang up. When is it acceptable to ever hang up in a customer’s face? Piss poor service. It will be a long time, if ever, before we come...

Stopped in for dinner the other night, I was excited to try Rosslers BBQ brisket sandwich collab with Papas Cafe. The sandwich its self was fantastic and I expect nothing less from Rosslers, even with the lean it was great, paired with Rosslers own house BBQ sauce it was fantastic. Papas cafes onion rings were also surprisingly great.

I took a tour of their extensive menu and got some of their catfish. Which was pretty good however $10 for 5pcs of catfish with no sides left me wanting.

Their French toast breakfast sampler was an absolute delight and their French toast was definitely worth eating, so so good! However it comes with this cheap frozen grocery store sausage that was rather dissatisfying.

The side salad was simple yet impressed me with its creamy ranch dressing which had a hint of freshness to it that kept me going.

I was not excited about the $15 price tag for the Reuben sandwich which is little more than the size of a grilled cheese sandwich stuffed with canned corned beef hash. Not the kind of Reuben most people expect to be eating.

The grits were run of the mill, unseasoned and uninteresting

Definitely enjoyed their apple pie as the it’s served warm and the apples are perfectly cooked.

Overall our experience was pleasant, our waitress didn’t seem to be having the greatest night and the prices seemed really expensive for a middle of the road diner. I likely won’t be back, not that I had a negative experience but only I could have a similar experience right down the road for a much...

My wife and I have been going to Papa’s restaurant in Harker Heights, Texas for a very long time. The service had been great. But lately some waitresses have presented a very negative attitude. I don’t know if it’s their pay or the customers. But today I had to correct a waitress over paying for something as little as a refill of a cup of hot chocolate, which is a drink that is consumed on a regular basis. Instead of admitting that she was wrong, she double-down and said; “I’m the assistant manager and I have been working here for seven (7) years and we never give any refills.” Well, when I went to pay my bill, I asked a waitress that usually serves us what is the policy. She corrected our bill, reflecting the purchase of only one hot chocolate and stated that the policy is the second refill is free and she would tell the waitress who served us. I know this may be small to some people, but to me everything about life is principle. We (my wife and I) always at the minimum, tip the waitresses at Papa’s $5. In this case – we didn’t tip anything. The bottom-line is – my money is my money, and I will not tip or donate my money to anyone that shows disesteem to me or my family. If this waitress doesn’t like her job, her pay or some of the people that patronize Papa’s restaurant, she should get a new job. Or is this the type of employee that Papa’s restaurant...