KFC — Restaurant in Hattiesburg

No one greeted us as we walked in. Despite a lady standing behind the register. When me boyfriend said he was waiting on us she walked away. The employees were loud talking trash to each other. Once we decided and we're ready to order no one was at the register. So we stood there patiently waiting. Finally an elderly man (customer) had walked up to the counter and asked us if we had been helped we replied no and thankfully he hollered at the "staff" for us that they had customers. Finally someone came up and took our order. My daughter ordered a two piece dinner extra crispy. They said they didn't have any wings it would be twelve minutes. Despite there being what appeared to look like over done chicken in the warmers. All the booths by the windows closest to the drink station were all dirty. Each booth had crumbs in the seat and or table. I went up to the counter to ask for napkins to clean out the booth so we could set there. no one came back up to the counter. So we brushed the crumbs off and sat down. Our dine in food was given to us In a to go bag. Once we got our food out, I didn't have a biscuit with my famous bowl meal. The two other meals had their biscuits but they were hard as a rock. Literally took one of the two meal biscuits and knocked on the table with it. The other four Xtra biscuits we ordered were not hard not super soft and flakey but edible. A couple pieces of the nuggets in my bowl were tough and chewy but the other three pieces of nuggets were tender. The manager was even there. I'm a little surprised that the employees acted the way they were and the manager was quiet like she was just an employee she was even running the register (it wasn't busy either). The place was nice just needed the employees to do their part. Hopefully they fix these...

Their chicken was way too greasy. I love KFC chicken so I know that it wasn't because thats how the chicken is supposed to be. They have us anotjer order to fix it about a week later we went and got it and just as greasy. The service is great though and if you are going to order chicken strips or wings those are great. Although you usually have to wait 15 minutes on wings. Its kind of like they are discouraging me from buying them. The one girl who works there that I always see (i don't know her name) young dark headed with glasses. Is super sweet and helpful. Would recommend but with the caveat that you might not want to order a bucket of regular chicken I think thats why the chicken was so greasy it seemed about an 1/8 of the way filled...

Used the drive thru and ordered bucket deal. Had to pull out of line as order need 4 minutes to complete. Tamara was KFC superstar at window. She politely asked, do you mind pulling over? No problem I replied. Tamara brought my order out as promised within a few minutes providing service with a smile!! I commented I should have gotten Mac n Cheese instead of 2x mashed that comes with bucket. She said that since I had to wait, KFC would upgrade me to Mac replacing one of mashed. Good Job Tamara! The upgrade was nice, but it was Tamara that was the true upgrade. Gold Starr for super service with a smile and empathy towards customer. Good...