A first visit here and it wasn’t a good one.. We were seated quickly which was probably the only positive thing I can say. Our sever was attentive at first, got us drinks. Then gave us time to read the menu, we ordered an appetizer for the meantime while we were figuring out our entree. Waiter said no problem. Appetizer was potato skins with seafood toppings, the potato skins were a little overdone but we powered through it. Then she NEVER came back. We waited and waited, finally another waiter stepped in, saying he can take our order. I said we already had a waiter but she disappeared, and he said he was taking over for her(shift ending?) I don’t know. There was no communication to us, like “hey i’m leaving soon, someone else will be taking over”. The gentleman was waiting on several other tables before coming to us. He took our order. (We had been there for over an hour at this point). He came back to let us know food was in but he could give us slice of cake since we waited so long said okay. Food finally came out. One of the orders was wrong, and my order was half cooked pasta. We’re hungry at this point, whatever we just want to eat and leave. When food came out waiter came back and said he would bring my partner a refill on his drink. Never did, we ate both of our meals (as much as I could eat of mine) and he still never once came back to check on us or refill the drink. We had to flag him down for a check (almost 2 hours being there at this point), I told him I thought about it and instead of cake I want to be refunded appetizer( I understand appetizer was not the main issue but we didn’t want dessert we were done- refunding an appetizer after being here almost 2 hours is more than fair if you ask me), he came back with check with appetizer off. Great, but the part I said about the order being incorrect? We were charged incorrectly for the item. Waiter said he doesn’t plate the food. Fine, but you are the representation of the front end of everything, just get it fixed. Goes to get it fixed, manager comes over, said oh I heard you waited long for an appetizer, I then explained. Then we explained the check issue. We just wanted to leave. Manager took care of the check issue. I don’t know what the issue is here, whether it was clear miscommunication, no communication between servers during change of shift, but either way our second server just left us to sit too. Food was not what everyone was raving about. There could be a bad experience with food but how you represent your business is the most important.